Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carlos Ballantine

Austin,TX

Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Starbucks
Austin, TX
01.2024 - 06.2024
  • Managed teams of three to ten people
  • Coached experienced team members on company standards and procedures
  • Kept track of all positions to make sure food safety standards and company policies were met
  • Kept track of inventory
  • Communicated baristas concerns with management
  • Came up with quick solutions to problems that arose on shifts
  • Delegated tasks to keep an efficient workplace

Barista

Starbucks
Austin, TX
06.2021 - 06.2024
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Collected payments and provided accurate change.
  • Kept calm during high-volume periods.
  • Described menu items to customers and suggested products based on preferences.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Provided good customer service in a timely manner.

Sales Associate

Shoe Carnival
Minot, ND
06.2020 - 07.2020
  • Answered phone calls to provide information about products, services, store hours, policies and promotions.
  • Assisted customers by finding needed items and checking inventory for items at other locations.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Inspected merchandise for wear or damage when doing refunds.

Courtesy Clerk/Cashier

Marketplace Foods
Minot, ND
07.2018 - 09.2019
  • Wiped down counters and conveyor belt to maintain cleanliness.
  • Processed sales transactions accurately and quickly to prevent long customer wait times.
  • Used a cash register, collected payments and provided accurate change.
  • Inspected items for damage and getting replacements for customers.
  • Helped customers find specific products, answered questions and offered product advice.

Education

High School Diploma -

James Bowie High School
Austin, TX
05.2022

Skills

  • Cash handling accuracy
  • Customer- and service-oriented
  • Reliable and punctual
  • Merchandise restocking
  • Quick Learner
  • Inventory Management
  • Training and mentoring
  • Team player
  • Leadership

Certification

  • TABCCertification
  • Food Handlers Manager

Timeline

Shift Supervisor

Starbucks
01.2024 - 06.2024

Barista

Starbucks
06.2021 - 06.2024

Sales Associate

Shoe Carnival
06.2020 - 07.2020

Courtesy Clerk/Cashier

Marketplace Foods
07.2018 - 09.2019

High School Diploma -

James Bowie High School

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Carlos Ballantine