Carlos Capps
Charlotte,NC
Summary
Personable and dedicated Customer Service Representative with extensive experience in bilingual speaking. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
27
27
years of professional experience
Work History
Makeup Artist
Freelacer
Charlotte, NC
11.1999 - Current
- Demonstrated makeup application techniques to clients based on individual features and preferences.
- Created custom looks for special events, such as weddings, proms, and photo shoots.
- Maintained a clean and sanitary work area in accordance with health regulations.
- Applied corrective makeup techniques to cover blemishes, dark circles, and other skin discolorations.
- Provided personalized advice to customers regarding the selection of products appropriate for their needs.
- Conducted demonstrations at cosmetic counters to promote new products.
- Performed makeovers for fashion shows and special events.
- Inspected makeup brushes and other tools before use to ensure proper hygiene standards were met.
- Organized inventory of cosmetics and supplies according to expiration dates.
- Consulted with clients about desired look or color palette prior to application process.
- Educated customers on proper usage of skincare products for optimal results.
Entertainer
Von entertainment
Charlotte, NC
09.1999 - Current
- Prepared and rehearsed entertainment routines for performances.
- Organized props, costumes, and music for shows.
- Performed on stage in front of large audiences.
- Managed logistics related to travel, accommodations, and equipment.
- Promoted upcoming shows through advertising campaigns.
- Conducted sound checks prior to each show.
- Ensured proper use of audio and visual equipment during shows.
- Promoted shows and performances through community interaction.
- Attended rehearsals and collaborated with other cast members and directors to improve performance.
- Created performance routines and compiled proposals for prospective clients.
- Hosted shows and engaged guests on and off stage.
Designer Handbag Sales Associate
Dillards Department Store
Charlotte, NC
01.2026 - 05.2026
- Collaborated with store management to create eye-catching visual merchandising displays, driving customer interest and engagement.
- Provided input to store management on product inventory and customer preferences, assisting in making informed decisions regarding future orders and stock allocations.
- Supported the launch of new designer handbag collections by participating in special events or trunk shows, showcasing our commitment to staying current within the industry.
- Contributed to a positive work environment by assisting colleagues as needed and fostering open communication within the team.
- Assisted customers in finding suitable accessories to complement their chosen handbag purchases, maximizing overall sale value.
- Developed strong relationships with clients, resulting in repeat business and increased customer loyalty.
- Provided exceptional customer service by promptly processing transactions, accurately handling cash payments, and maintaining a clean workspace at the point of sale.
- Assisted in maintaining a clean and organized sales floor by regularly restocking merchandise displays and ensuring all items were properly represented.
Designer Handbag Sales Associate
Belk
Charlotte, NC
04.2025 - 12.2025
- Assisted customers in selecting designer handbags, enhancing their shopping experience.
- Maintained product displays and ensured visual merchandising standards were met.
- Collaborated with team members to achieve sales goals and improve customer service.
- Educated clients on handbag features, promoting informed purchasing decisions.
- Managed inventory levels, ensuring timely restocking of popular items.
- Trained new associates on product knowledge and sales techniques to boost performance.
- Analyzed sales trends to identify opportunities for promotional strategies.
- Developed strong relationships with repeat customers, fostering brand loyalty and trust.
- Implemented effective upselling techniques when appropriate, highlighting additional products that would appeal to each individual client''s style preferences.
Manager/Sales Associate
Dillard's
Charlotte, NC
09.2016 - 03.2020
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Developed promotional strategies to increase sales volume.
- Suggested ideas for improving store operations and increasing profits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Led cross-functional teams to enhance operational workflows and increase process efficiency.
- Developed and implemented strategic plans to achieve organizational goals and drive growth initiatives.
- Analyzed market trends to inform decision-making and optimize resource allocation across departments.
- Implemented performance metrics to evaluate staff effectiveness and drive continuous improvement efforts.
- Facilitated training sessions to enhance employee skills, promoting a culture of learning and development.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
Makeup Artist
MAC Cosmetics
Charlotte, NC
05.2000 - 10.2005
- Demonstrated makeup application techniques to clients based on individual features and preferences.
- Created custom looks for special events, such as weddings, proms, and photo shoots.
- Maintained a clean and sanitary work area in accordance with health regulations.
- Applied corrective makeup techniques to cover blemishes, dark circles, and other skin discolorations.
- Provided personalized advice to customers regarding the selection of products appropriate for their needs.
Education
High School Diploma -
Lee County Senior High
Sanford, NC05.1999
Skills
- Staff Management
- Sales management
- Brand Management
- Sales Techniques
- Makeup application
- Client relationship building
- Sales and upselling
- Clear communication
- Client consultations
- Product knowledge
- Detail-orientated
- Multicultural makeup techniques
Timeline
Designer Handbag Sales Associate
Dillards Department Store
01.2026 - 05.2026
Designer Handbag Sales Associate
Belk
04.2025 - 12.2025
Manager/Sales Associate
Dillard's
09.2016 - 03.2020
Makeup Artist
MAC Cosmetics
05.2000 - 10.2005
Makeup Artist
Freelacer
11.1999 - Current
Entertainer
Von entertainment
09.1999 - Current
High School Diploma -
Lee County Senior High