Carlos Castro
Fairborn,OH
Summary
Experienced General Manager specializing in leading diverse teams, strategic planning, and business development. Proven track record of improving operational efficiencies, driving revenue growth, and enhancing customer satisfaction. Committed to fostering innovation and creating a culture of openness within teams.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
Cinepolis Luxury Cinemas
Miamisburg, Ohio
07.2019 - 07.2024
- Created and executed measures to boost productivity, decrease expenditures, and ensure high levels of customer contentment.
- Oversaw all facets of business operations, including budgeting, staffing, scheduling, and customer service.
- Utilized KPI data analysis to identify opportunities for cost savings and revenue generation.
- Developed team building activities to foster collaboration among departments and create a positive work environment.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Recruited, interviewed and hired qualified staff for open positions.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs and COGs.
Field Service Engineer
Tri-State Digital Services
Miami, FL
01.2018 - 07.2019
- Delivered onsite services for the installation and configuration of hardware, software, and relevant peripherals to clientele.
- Validated hardware components via systematic analysis and conducted various tests to ensure functionality.
- Resolved network connectivity issues by configuring routers, switches, hubs and other networking devices.
- Implemented preventive maintenance procedures to reduce downtime and improve performance levels.
- Installed upgrades on existing systems according to manufacturer specifications.
- Utilized remote access technology to diagnose complex technical problems remotely.
- Traveled to designated area on short notice to support contractors by working weekends and overtime.
- Performed complex technical functions on electrical systems to support engineers including set up, operation, maintenance, calibration and troubleshooting.
- Repaired and calibrated systems and equipment post-installation.
Education
Associate of Applied Science - Biotechnology
Lone Star College-Montgomery
Spring, TX06-2011
Skills
- Customer Engagement Initiatives
- Inventory Distribution
- Customer Relationship Management
- Vendor Sourcing
- Time Management
- P&L Management
- Quality Management
- Training and coaching
- Budget Forecasts
- PC Competent
- Leadership and team building
- Analytics
- Field testing
- Network configuration
- Data Collection
- Accountability and Work Ethic
Certification
- Barco Certification 2015
Timeline
General Manager
Cinepolis Luxury Cinemas
07.2019 - 07.2024
Field Service Engineer
Tri-State Digital Services
01.2018 - 07.2019
Associate of Applied Science - Biotechnology
Lone Star College-Montgomery
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