Carlos Cepeda
Myrtle Beach,South Carolina
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
36
36
years of professional experience
Work History
Presidential Level Assistant Sales Manager
Marriott Vacations Worldwide
Myrtle Beach, SC
05.2005 - Current
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
General Sales Manager
Bayside Chrysler Jeep Dodge
Bayside, NY
05.1997 - 04.2005
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Upheld company policies and implemented standards fairly.
General Sales Manager
Major Automotive
LIC, NY
01.1992 - 04.1997
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
Sales Manager
Manhattan Nissan
NYC, NY
01.1988 - 01.1992
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Supervised sales team of 25 people, stepping in to support employees and deliver smooth sales processes for clients.
- Conducted research to target, engage and partner with suppliers, negotiating beneficial, cost-saving deals.
Sales Representative
Bayside Dodge
Bayside, NY
07.1985 - 01.1988
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Education
High School Diploma -
Queens College of The City University of New York
Flushing, NYSkills
- Employee performance evaluations
- Staff Management
- Contract Management
- Sales growth
- Cost Control
- Training
- Negotiation
- Staff supervision
Languages
Spanish
Timeline
Presidential Level Assistant Sales Manager
Marriott Vacations Worldwide
05.2005 - Current
General Sales Manager
Bayside Chrysler Jeep Dodge
05.1997 - 04.2005
General Sales Manager
Major Automotive
01.1992 - 04.1997
Sales Manager
Manhattan Nissan
01.1988 - 01.1992
Sales Representative
Bayside Dodge
07.1985 - 01.1988
High School Diploma -
Queens College of The City University of New York
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