Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Carlos Coronado

The Bronx,NY

Summary

Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures.

Overview

3
3
years of professional experience

Work History

Cashier

Chipotle Grill
The Bronx, NY
07.2024 - Current
  • Customer service professional with experience as a cashier and on the front line of service. Ability to process payments accurately, handle cash and card transactions, and ensure a seamless shopping experience. Excellent ability to answer questions, solve problems, and provide friendly and efficient service. Strong skills in cash management, organization and teamwork. Committed to customer satisfaction and fast and accurate service.
  • Adhered to social distancing protocols and wore mask or face shield.

Agent Services Representative

Torrid Clothing Store
Santo Domingo, Santo Domingo
07.2022 - 08.2025
  • Customer service professional with experience in account management, refund processing, and resolving inquiries. Ability to assist clients efficiently, verifying account information and ensuring accurate transactions. Excellent communication, problem-solving, and billing system management capabilities. Committed to delivering exceptional service to ensure customer satisfaction.
  • Monitored customer service queues to ensure all requests were handled promptly and efficiently.

Customer Service Operator

Verizon Communications Inc
Santo Domingo, Santo Domigo (Call Center)
12.2023 - 04.2024
  • Customer service professional with experience at Verizon, providing support in billing, technical troubleshooting, and account management. Ability to assist clients with payments, adjustments, and service inquiries, ensuring accuracy and satisfaction. Expert in diagnosing and troubleshooting connectivity and device issues, offering clear and effective assistance. Strong communication, conflict resolution and management of support systems skills. Committed to providing exceptional service and improving the customer experience.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.

Education

High School Diploma -

Colegio Victor Manuel
Republica Dominicana
06-2020

Skills

  • Clear communication
  • Multitasking and organization
  • Complaint resolution
  • Strong negotiation skills
  • Technical aptitude
  • Call center experience
  • Microsoft outlook
  • Troubleshooting
  • Patience and empathy display
  • Customer service
  • Microsoft Word

Affiliations

I have always been a curious person and passionate about learning. Currently, I am focused on studying Software Development, as I love technology and the way it can solve real-world problems. Another key aspect in my life is basketball. Not only do I enjoy playing it, but I also follow the NBA closely, watching games and analyzing plays. Basketball has taught me discipline, teamwork and perseverance, values that I apply in my day to day.

Languages

English
Professional
Spanish
Native/ Bilingual

Timeline

Cashier

Chipotle Grill
07.2024 - Current

Customer Service Operator

Verizon Communications Inc
12.2023 - 04.2024

Agent Services Representative

Torrid Clothing Store
07.2022 - 08.2025

High School Diploma -

Colegio Victor Manuel

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Carlos Coronado