Carlos De La Canal
El Paso,TX
Summary
Results-oriented Territory Sales Manager with high energy levels and passion for customer service and sales. Polished in increasing sales volume by developing business opportunities and implementing effective sales programs. Critical thinker possessing first-rate multitasking, problem-solving and communication skills. Expertise in reducing turnover and minimizing shrinkage.
Overview
22
22
years of professional experience
Work History
Territory Sales Manager
AutoZone
01.2018 - Current
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Drove team revenue totals by bringing in top sales numbers.
- Sales Leadership Council Winner FY20
Claims Adjuster
On Point Services
01.2013 - 10.2017
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports and physical property damage to determine extent of liability.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Prepared summaries of damage, payments, and policy coverage.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Substantiated legitimate claims and denied unjustified claims.
Sales Associate
Cellular Sales Of Knoxville
01.2012 - 12.2012
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Store Manager
The Wash Tub
01.2002 - 12.2011
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
No Degree - Business Administration
San Antonio College
San Antonio, TXHigh School Diploma -
Cathedral High School
El Paso, TX05.2000
Skills
- Account and Territory Management
- Territory Expansion
- Business Growth and Retention
- Staff Development
- Building Trust and Realtionships
Timeline
Territory Sales Manager
AutoZone
01.2018 - Current
Claims Adjuster
On Point Services
01.2013 - 10.2017
Sales Associate
Cellular Sales Of Knoxville
01.2012 - 12.2012
Store Manager
The Wash Tub
01.2002 - 12.2011
No Degree - Business Administration
San Antonio College
High School Diploma -
Cathedral High School
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