Carlos Echeverry
Smyrna,GA
Summary
Industrious collections specialist eager to leverage several years of professional experience to new role. Excellent communicator and closer with solid record of success and strong knowledge the field. Talented Collections Specialist persistent with customers and seasoned in overcoming objectives. Bringing several years of experience and driven mentality.
Overview
21
21
years of professional experience
Work History
Collections Agent
Peoples loan and finance corp
Marietta , GA
10.2003 - 02.2025
- Ensured compliance with state and federal laws governing debt collection practices.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
- Negotiated repayment terms with customers based on their individual circumstances.
- Secured payments by following up with customers which disregarded promise to pay.
- Contacted customers with delinquent accounts to solicit payment.
- Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared and mailed out demand letters and other necessary correspondence.
- Received payments and posted amounts to customer accounts.
Education
High School Diploma -
SOUTH COBB
AUSTELL GA05-2001
Skills
- Delinquent account management
- Fair debt practices
- Collections regulatory guidelines
- Goal orientation
- Payment arrangement
- Debt negotiation
Languages
Spanish
Native/ Bilingual
Timeline
Collections Agent
Peoples loan and finance corp
10.2003 - 02.2025
High School Diploma -
SOUTH COBB