Carlos García
Gainesville
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Mi Apa Latin Cafe. Adept at cash handling and guest engagement, consistently enhancing customer satisfaction. Proven ability to thrive in fast-paced environments, demonstrating adaptability and teamwork. Recognized for maintaining cleanliness standards.
Overview
3
3
years of professional experience
Work History
Server
Mi Apa Latin Cafe
Gainesville, FL
06.2025 - Current
- Provided exceptional customer service by accurately taking and delivering orders.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Assisted in training new team members on menu offerings and service protocols.
- Adapted quickly to fast-paced environment, managing multiple tables effectively.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Supported promotional events by recommending menu specials to increase sales opportunities.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Sales Association
Hollister.Co
Miami, FL
06.2023 - 08.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Education
Bachelor of Science - Accounting
Santa Fe College
Gainesville, FLSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Table bussing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Mi Apa Latin Cafe
06.2025 - Current
Sales Association
Hollister.Co
06.2023 - 08.2023
Bachelor of Science - Accounting
Santa Fe College