CARLOS HERNANDEZ
Norwalk,CA
Summary
Sales professional with a strong record of surpassing revenue targets and fostering account growth. Combines operational leadership from T-Mobile management with negotiation skills developed as a claims adjuster. Proficient in pipeline management and consultative selling, effectively resolving complex client challenges to establish enduring business partnerships.
Overview
1
1
Language
10
10
years of professional experience
Work History
Assistant Store Manager
T-Mobile
Long Beach, California
08.2019 - Current
- Cultivated relationships with prospective clients through proactive outreach, resulting in increased engagement.
- Collaborated with sales teams to align lead generation strategies with business objectives.
- Executed strategies to enhance lead conversion rates and capitalize on revenue opportunities.
- Created detailed spreadsheets to track sales associates' goals and performance targets.
- Addressed customer complaints promptly to maintain positive brand image and ensure customer satisfaction.
Property Adjuster
State Farm
Norwalk, California
10.2023 - Current
- Evaluated property damage claims to ensure timely processing and resolution.
- Negotiated settlements with claimants, adhering to company guidelines and state regulations.
- Collaborated with contractors to verify repairs met insurance specifications and client expectations.
- Coordinated with contractors for accurate repair estimates and efficient service delivery.
- Prepared comprehensive reports detailing relevant facts for each claim to assist decision-making.
Mobile Expert
T-Mobile
Granada Hills, United States
10.2016 - 08.2019
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Upsold additional items based on customer interests and needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted customers in selecting products and providing product information.
- Worked with fellow sales team members to achieve group targets.
Education
Communication -
California State University- Channel Islands
Camarillo, California06-2017
Skills
- Sales strategy development
- Lead generation
- Customer relationship management
- Customer engagement
- Strategic selling
- Team collaboration
- Data analysis
- Effective communication
- Problem solving
- Conflict resolution
- Adaptability
Languages
Spanish
Languages
Spanish
Native/ Bilingual
Timeline
Property Adjuster
State Farm
10.2023 - Current
Assistant Store Manager
T-Mobile
08.2019 - Current
Mobile Expert
T-Mobile
10.2016 - 08.2019
Communication -
California State University- Channel Islands