Kristen Mason
Summary
Dynamic Assistant Store Manager with a proven track record in boosting team productivity and enhancing customer
satisfaction. Skilled in inventory management, staff training, and implementing sales strategies to drive business
growth. Adept at fostering a collaborative team environment and building strong client relationships. Committed to
maintaining high operational standards and achieving company objectives.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Marc Jacobs International
Las Vegas, Nv
10.2023 - Current
- Optimized inventory processes to ensure product availability and boost sales.
- Led teams during high-traffic periods to achieve sales targets.
- Spearheaded training initiatives to elevate team performance and customer service.
- Cultivated strategic relationships with key clients to enhance store reputation.
- Developed and implemented staff scheduling strategies to improve operational efficiency.
Sales Supervisor
Marc Jacobs
Las Vegas, Nv
05.2018 - 10.2023
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Managed inventory control processes to maintain optimal stock levels.
- Fostered a positive team environment through effective communication and support.
- Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Managed sales personnel, setting performance goals and strategies for attaining objectives.
- Utilized CRM software systems to track customer interactions.
- Exceeded targeted goals and quotas through upselling and strategic customer cultivation.
Selling Manager
Diane von Furstenberg
10.2014 - 05.2018
- Continuously demonstrated ability to maintain top sales
- Motivated team to exceed KPIs through targeted clientele management strategies
- Developed associates' sales techniques and product knowledge through on-the-spot coaching and role playing, enhancing profitability
- Facilitated onboarding training for new sales associates to enhance their skills
- Oversaw day-to-day store operations and visual merchandising to ensure optimal customer experience
- Ensured team's compliance with sales related policies and procedures
- Maintained daily corporate communications
Education
Associate of Applied Science - Real Estate
College of Southern Nevada
Certificate in Real Estate Appraisal -
Key Realty
Las Vegas, NvSkills
- Store operations
- Inventory management
- Staff scheduling
- Performance evaluations
- Client relationship management
- CRM software proficiency
- Sales strategy development
- Advanced sales techniques
- Client engagement
- Visual merchandising
- Team leadership
- Training and development
- Mentoring and coaching
- Sales expertise
Timeline
Assistant Store Manager
Marc Jacobs International
10.2023 - Current
Sales Supervisor
Marc Jacobs
05.2018 - 10.2023
Selling Manager
Diane von Furstenberg
10.2014 - 05.2018
Associate of Applied Science - Real Estate
College of Southern Nevada
Certificate in Real Estate Appraisal -
Key Realty