Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Carlos Herrera

assistant general manager
Canoga Park,CA

Summary

Dynamic Assistant General Manager at Fresh Brothers Pizza, skilled in staff management and customer service. Successfully enhanced customer satisfaction by resolving complaints and implementing feedback-driven improvements. Proven track record in training and motivating teams, alongside effective inventory control, leading to increased brand awareness and sales growth.

Overview

6
6
years of professional experience

Work History

Assistant General Manager

Fresh Brothers Pizza
01.2020 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Resolved customer complaints with professionalism, restoring trust and loyalty.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

GED -

Chatsworth Charter High School
Chatsworth, CA

Skills

  • Staff management
  • Inventory control
  • Operations management
  • Staff development
  • Sales forecasting
  • Customer retention
  • Customer service management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Assistant General Manager

Fresh Brothers Pizza
01.2020 - Current

GED -

Chatsworth Charter High School

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