Carlos Irizarry
Poinciana
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Russell Cellular
06.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Certified Medical Assistant
AdventHealth
11.2021 - 06.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Store Manager
Sprint by Maycom Communications
07.2019 - 11.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Customer Service Representative/Call Center
Sprint Corporation
05.2018 - 07.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Arts - Medical Assistant
Florida Technical College
Kissimmee, FL11.2021
High school diploma -
Haines City Senior High School
Kissimmee, FL05.2018
Skills
- Cash handling
- Medical Billing
- Medical office experience
- Epic
- Medical Terminology
- Upselling
- Retail Management
- Merchandising
- Management
- Triage
- Cashiering
- Vital Signs
- Retail sales
- Payroll
- Recruiting
- Assistant Manager Experience
- Medicare
- Venipuncture
- Customer service
- Patient Care
- Human resources
- Experience Administering Injections
- Sales
- Medical collection
- Sales Management
- Hospital Experience
- Phlebotomy
- Planograms
- Store Management Experience
- HIPAA
- Cleaning Experience
- Pricing
- Cash register
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
Certification
- BLS Certification
- CPR Certification
- Certified Medical Assistant
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Russell Cellular
06.2022 - Current
Certified Medical Assistant
AdventHealth
11.2021 - 06.2022
Store Manager
Sprint by Maycom Communications
07.2019 - 11.2021
Customer Service Representative/Call Center
Sprint Corporation
05.2018 - 07.2019
High school diploma -
Haines City Senior High School
Associate of Arts - Medical Assistant
Florida Technical College
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