Carlos Lopez Moya
San Gabriel
Summary
Dynamic Shift Lead with a strong focus on enhancing customer satisfaction and team performance. Proven skills in problem-solving, employee training, and inventory management ensure efficient operations and optimal service delivery.
Shift management professional with extensive experience in leading teams and optimizing daily operations. Known for strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in conflict resolution and time management, highly reliable and flexible.
Overview
3
3
years of professional experience
Work History
Shift Lead
85c Bakery Cafe
Alhambra, CA
09.2023 - Current
- Supervised daily operations to ensure team adherence to safety and quality standards.
- Trained and mentored new staff on operational procedures and customer service excellence.
- Coordinated workflow among team members to optimize efficiency during peak hours.
- Monitored inventory levels, ensuring adequate stock for uninterrupted service delivery.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction rates.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food inventory and supplies to prevent waste.
Baker
85c Bakery Cafe
Alhambra, CA
09.2023 - Current
- Prepared high-quality baked goods, ensuring adherence to recipes and standards.
- Managed inventory levels to minimize waste and ensure product availability.
- Oversaw daily production schedules, optimizing workflow for efficiency.
- Trained new staff on baking techniques and operational procedures.
- Collaborated with team members to improve kitchen operations and reduce downtime.
- Maintained cleanliness and organization of baking station in compliance with health regulations.
- Complied with health and safety codes to protect staff and customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Maintained accurate inventory of baking supplies and ingredients.
POS Cashier
85c Bakery Cafe
Alhambra, CA
09.2023 - Current
- Processed customer transactions accurately using POS system.
- Managed cash register, ensuring proper cash handling and balancing at shift end.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Implemented efficient checkout procedures, reducing wait times for customers.
- Trained new staff on POS operations and customer service best practices.
- Resolved customer complaints effectively, maintaining high satisfaction levels.
- Collaborated with team to streamline workflows during peak hours, optimizing service delivery.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Built loyal clientele through consistent appreciation and friendly, welcoming interactions.
- Handled high volumes of cash transactions securely, minimizing discrepancies in cash handling operations.
- Opened and closed register by counting money, separating charge slips, balancing drawers and making deposits.
- Streamlined checkout process for improved customer experience and reduced wait times.
- Ensured the accuracy of pricing information through regular price audits and updates on POS systems.
- Built strong relationships with customers through friendly demeanor, attentive listening skills, and genuine interest in their needs.
- Exceeded company expectations for speed of transaction completion while maintaining a high level of accuracy during busy periods.
- Assisted in maintaining well-stocked, clean sales floor by unloading merchandise from delivery trucks, organizing merchandise, and transporting merchandise from stockroom to sales floor.
- Improved overall store performance by cross-training in other departments such as merchandising or customer service.
- Cleaned and organized checkout area by wiping down conveyor belts and registers, organizing candy and magazine racks and refilling paper and plastic bags.
- Trained new employees on POS system usage, cashier responsibilities, and store policies for smooth integration into the team environment.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Set up new sales displays each week with fresh merchandise.
Barista
85c Bakery Cafe
Alhambra, CA
09.2023 - Current
- Prepared high-quality beverages and pastries to meet customer specifications.
- Maintained cleanliness and organization of workstations to enhance efficiency.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new baristas on beverage preparation and café procedures, fostering team collaboration.
- Implemented inventory management practices to ensure product availability and reduce waste.
- Developed seasonal menu items based on customer feedback and market trends.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
Back of House Team Member
85c Bakery Cafe
Alhambra, CA
09.2023 - Current
- Operated kitchen equipment efficiently to ensure quality food preparation.
- Maintained cleanliness and organization of back of house areas, adhering to safety standards.
- Assisted in inventory management, tracking supplies to reduce waste and improve efficiency.
- Collaborated with team members to streamline food production processes, enhancing workflow.
- Trained new staff on kitchen procedures and safety protocols for improved operational consistency.
- Implemented best practices for food storage and handling, ensuring compliance with health regulations.
- Led initiatives for process improvements, resulting in increased productivity within the kitchen team.
- Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
- Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Removed garbage, compost, and recycling, and placed in designated container areas.
- Assisted with training new BOH staff members on established processes and goals.
- Supported the training of new employees by sharing expertise on kitchen equipment usage, safety protocols, and dish preparation techniques.
- Consistently met or exceeded customer expectations, receiving positive feedback from both guests and management regarding food quality and presentation.
- Unloaded and stocked kitchen supplies.
- Upheld a high standard of professionalism in all aspects of work, leading by example for other team members to follow.
- Prepared food and drinks while following safe food handling procedures.
- Maintained and sanitized service stations, prep areas, and countertops.
- Checked food preparation and presentation to verify quality and consistency.
- Assisted in inventory management, regularly checking stock levels and ordering necessary supplies for smooth kitchen operations.
- Ensured a safe working environment by adhering to strict sanitation guidelines and promptly addressing any hazards or potential issues.
- Developed strong problem-solving skills through adapting quickly to unforeseen challenges or changes within the busy kitchen environment.
- Coordinated with kitchen staff, working hard to stay ahead of demand and exceed customer expectations.
- Enhanced team collaboration by consistently communicating with other staff members about menu items, ingredient availability, and special requests.
- Verified dishes were prepared according to restaurant recipes and quality standards.
- Maintained high standards of cleanliness, ensuring safe and hygienic work environment.
- Optimized food storage procedures to maintain ingredient freshness and reduce spoilage.
- Collaborated with front of house staff to ensure seamless service and exceptional dining experience.
- Managed inventory levels to reduce waste and ensure availability of necessary ingredients.
Education
High School Diploma -
Chaparral High School
Phelan, CA06-2022
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Workplace safety
- Staff motivation
- Crew coordination
- Inventory management
- Shift leadership
- Positive attitude
- Problem-solving
- Creative problem solving
- Daily workflows
- Team collaboration and leadership
- Flexible schedule
- Training assistance
- Inventory counts
- Action planning
- Time management
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Lead
85c Bakery Cafe
09.2023 - Current
Baker
85c Bakery Cafe
09.2023 - Current
POS Cashier
85c Bakery Cafe
09.2023 - Current
Barista
85c Bakery Cafe
09.2023 - Current
Back of House Team Member
85c Bakery Cafe
09.2023 - Current
High School Diploma -
Chaparral High School