Carlos Martinez
Princeton
Summary
Personable and solution-focused with knack for resolving technical issues swiftly and effectively. Possesses solid understanding of troubleshooting methodologies and adept in software diagnostics and network configurations. Committed to delivering top-notch support to ensure seamless user experiences and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Advanced Technical Support Representative
Jack Henry & Associates
11.2020 - 02.2024
- Provided technical support to employees by addressing complex client inquiries and troubleshooting issues related to coding and mainframe systems
- Executed critical tasks and handled escalations as assigned by management
- Ensuring timely and accurate resolution of high-priority issues
- Generated and delivered detailed reports within deadlines, ensuring data accuracy and compliance with internal standards
- Engaged with financial institutions and merchants to address technical issues
Teller
Chase Bank
03.2017 - 08.2018
- Resolved client account issues via daily calls, ensuring accurate problem resolution
- Assisted bankers with account setup by managing required documents and system processing
Education
Bachelor of Business Computer Information Systems -
UNIVERSITY OF NORTH TEXAS
DENTON, TX12.2025
Associates of Arts - Business
COLLIN COLLEGE
PLANO, TX08.2018
Skills
- Leadership skills
- Cobol
- IBM Advanced Badge
- Java
- IBM Concepts Badge
- IBM mainframe
- Effective communication skills
- Microsoft Suite
Certification
- IBM ZXplore - Advanced
- IBM ZXplore - Concepts
Timeline
Advanced Technical Support Representative
Jack Henry & Associates
11.2020 - 02.2024
Teller
Chase Bank
03.2017 - 08.2018
Associates of Arts - Business
COLLIN COLLEGE
- IBM ZXplore - Advanced
- IBM ZXplore - Concepts
Bachelor of Business Computer Information Systems -
UNIVERSITY OF NORTH TEXAS
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