Carlos Mercado
Gibsonton,FL
Summary
Proven track record in enhancing customer satisfaction and streamlining inventory processes. Excelled in customer relationship management and CRM proficiency, significantly improving service levels and operational efficiency. Skilled in time management and product knowledge, adept at exceeding client expectations and achieving company goals with innovative solutions.
Overview
21
21
years of professional experience
Work History
Sales Consultant
Freshpoint West Coast
08.2019 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Inventory Analyst
Cheney Brothers Inc.
07.2016 - 09.2019
- Ensured timely replenishment of stock, closely monitoring lead times and coordinating with suppliers for on-time deliveries.
- Collaborated with cross-functional teams to ensure seamless coordination of inventory movement across departments.
- Assisted in reducing excess inventory by identifying slow-moving items and implementing targeted sales strategies.
- Improved inventory accuracy by conducting regular audits and implementing effective tracking systems.
Logistics Coordinator
Medtronics, Inc.
02.2003 - 06.2016
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Generated documentation and information required for customer shipments.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Tracked orders and notified customers of status or potential delays.
Education
Associate of Science - Computer Networking
Berks Technical Institute
Reading, PA07.2002
Skills
- Time Management
- Customer Relationship Management
- CRM proficiency
- Product and service knowledge
Timeline
Sales Consultant
Freshpoint West Coast
08.2019 - Current
Inventory Analyst
Cheney Brothers Inc.
07.2016 - 09.2019
Logistics Coordinator
Medtronics, Inc.
02.2003 - 06.2016
Associate of Science - Computer Networking
Berks Technical Institute
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