Carlos Munoz Ramos
Yonkers,New York
Summary
Skilled worker committed to outstanding experiences and customer satisfaction. Always maintains highly professional and polished attitude and appearance to match tone for event. 5+ years of restaurant knowledge and willing to learn at any giving time.
Dedicated amateur photographer exhibiting true love for craft, art and science of photography process. Skilled at using camera lenses, controls and composition to capture stunning results. Willing to further build set of skills and elevate it to the next level.
Overview
5
5
years of professional experience
Work History
Banquet Cook
VIP Country Club
07.2023 - Current
- Enhanced guest satisfaction by preparing high-quality banquet dishes according to predetermined menus and recipes.
- Streamlined kitchen operations for banquets by efficiently organizing workstations, equipment, and ingredients.
- Collaborated with the banquet team to ensure timely delivery of meals, resulting in positive feedback from clients.
- Maintained a clean and sanitary work environment in compliance with health department regulations, promoting food safety standards.
Banquet Server
Mulinos at Lake Isle
09.2020 - Current
- Provided exceptional service to high volume of daily customers.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
- Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
- Removed and replaced dirty dishes and utensils to maintain table settings.
- Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
- Adhered to sanitation and safety policies, protecting establishment and patrons.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Verified food tray contents and transported each from kitchen to banquet hall.
- Served orders by picking up and delivering selections from kitchen.
- Educated guests on meals during by answering questions and bringing special orders.
- Noted timing of meal progression, keeping kitchen staff informed.
- Presented meal options to help patrons select food and beverages.
- Prepared for busy periods by restocking stations and maintaining clean work areas.
- Upheld exceptional food, beverage and service standards to surpass customer expectations.
- Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment.
- Placed food servings on plates or trays according to orders or instructions.
- Resolved guest complaints to maintain complete customer satisfaction.
- Stocked server areas with supplies before, during and after shifts.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Stocked service stations with ice, napkins and straws.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Participated in ongoing training to enhance job skills and knowledge.
- Used clear communication to relay food and drink orders to kitchen staff.
- Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
- Addressed food complaints with kitchen staff and promptly served replacement menu items.
- Performed live action stations for many parties
- also helped the kitchen with several needs
- barebacked occasionally
Restaurant Busser
Mulinos of Westchester
12.2020 - 12.2023
- Cleared tables to maintain high turnover rate and minimize wait times.
- Cleared, cleaned and sanitized booth and chair cushions and tables.
- Wiped down and cleaned chairs, booths and highchairs.
- Swept, mopped and removed debris from dining room floors.
- Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
- Served water, coffee and soft drinks and offered refills to promote excellent customer service.
- Transported filled bus tubs to kitchen dishwashing area.
- Supported wait staff by setting up and replenishing condiment stands, trash containers liners and bus stations.
- Maintained table setting by removing courses as completed and replenishing utensils.
- Restocked condiments and drink station supplies to maintain customer satisfaction.
- Helped employees complete required activities during peak periods.
- Observed tables to tend to guest needs and identify customer service opportunities.
- Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies.
Education
Some College (No Degree) - Cybersecurity
Westchester Community College
Valhalla, NYHigh School Diploma -
Riverside Highschool
Yonkers, NY06.2020
Skills
- Dining customer service
- Physically coordinated
- Buffet setup and takedown
- Food safety understanding
- Time Management
- Table Bussing
- Speech clarity
- Able to lift heavy items
- Quick to adapt
- Kitchen Sanitation
- Ingredient Sourcing
- Ingredient Preparation
- Knife Skills
- Photo Editing
- Adobe Photoshop
- Image Archiving
Timeline
Banquet Cook
VIP Country Club
07.2023 - Current
Restaurant Busser
Mulinos of Westchester
12.2020 - 12.2023
Banquet Server
Mulinos at Lake Isle
09.2020 - Current
Some College (No Degree) - Cybersecurity
Westchester Community College
High School Diploma -
Riverside Highschool
Similar Profiles
Jacklyn AylwardJacklyn Aylward
Vip Country Club Server at VIP Country ClubVip Country Club Server at VIP Country Club
Angelo CampigliaAngelo Campiglia
Caddy at Colonia Country Club/Echo Lake Country ClubCaddy at Colonia Country Club/Echo Lake Country Club
Mitchell tennantMitchell tennant
Bar Shift Team Leader at VIP Lounge Club Aspinall Christchurch CasinoBar Shift Team Leader at VIP Lounge Club Aspinall Christchurch Casino