Carlos Murillo
Zion,IL
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities and providing full efforts in a work environment and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and staying on top of work duties.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Collections Agent
Halsted Financial Services
11.2024 - 04.2025
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Manager
Social Pub Incorporation
08.2018 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Supervisor
Complete Property Renovations LLC
11.2021 - 08.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
Education
No Degree - Project Management
College of Lake County
Grayslake, ILHigh School Diploma -
Warren Township High School
Gurnee, IL05-2018
High School Diploma -
Waukegan High School
Waukegan, IL05-2018
Skills
- Customer service
- Team leadership
- Time management
- Complex Problem-solving
- Verbal and written communication
- Relationship building
- Strategic planning
- Documentation and reporting
- Shift scheduling
- Conflict resolution
- Sales management
- Negotiation
- Financial management
Certification
- Professional Collection Specialist (PCS) – ACA International.
- Financial Counseling Certification Program (FCCP) - National Endowment for Financial Education.
- Fair Debt Collection Practices Act Certification (FDCPA) - ACA International.
Languages
Spanish
Native or Bilingual
Timeline
Collections Agent
Halsted Financial Services
11.2024 - 04.2025
Supervisor
Complete Property Renovations LLC
11.2021 - 08.2024
Manager
Social Pub Incorporation
08.2018 - Current
No Degree - Project Management
College of Lake County
High School Diploma -
Warren Township High School
High School Diploma -
Waukegan High School
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