Carlos Najera
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated sales professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Teller
Wells Fargo N.A
Houston, TX
01.2022 - Current
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Refer Affluent customers to correct personal banker that best matches their needs .
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
Salesman
Team Gilman
Houston, TX
12.2020 - 07.2021
- Negotiated purchase prices and explained sales, warranty and optional products.
- Drove team revenue totals by bringing in top sales numbers.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- managed over 200+ leads and was in charge of closing them.
- ran applications using DMS to help manage vehicle inventory, run credit reports and track customer information.
- prospected potential leads.
Sales Associate
PPG Industries
Cypress, TX
07.2018 - 06.2019
- Tracked stock using company inventory management software
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Handled customer service by dealing with complaints, organizing stock and answering customer questions
- Engaged with customers to build rapport and loyalty
Call Agent
Promark Research
Spring, TX
02.2017 - 06.2018
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
- Supported customers by managing 400 calls per day efficiently while maintaining professionalism and upbeat tone
Furniture Sales Associate
Ace's Furniture
Houston, TX
07.2015 - 03.2017
- Followed up with clients after installation and delivery to gauge customer satisfaction
- Communicated with clients to find and design layout best suited for client needs and location
- Updated customers on scheduled deliveries of furniture to homes
- Worked within budgetary constraints to advise quality and design of furniture in houses, apartments and mobile homes
- Provided positive first impressions to welcome existing, new and potential customers.
- Worked to build relationships with customers and built potential for additional sales.
Education
Bachelor of Arts - Finance
University of Houston
Houston, TXAssociate of Arts -
Lone Star College System
Spring, TX06.2020
High School Diploma -
Benjamin O. Davis High School
12525 Ella Blvd, Houston, TX 7706706.2018
Skills
- Payment collection
- Problem resolution
- Relationship development
- Loan processing
- Prospecting clients
- Compliance Requirements
- Sales Prospecting
- Property evaluation
- Excellent Customer Service
- Customer Satisfaction
- Generating Referrals
- Spanish
- Patience
Timeline
Teller
Wells Fargo N.A
01.2022 - Current
Salesman
Team Gilman
12.2020 - 07.2021
Sales Associate
PPG Industries
07.2018 - 06.2019
Call Agent
Promark Research
02.2017 - 06.2018
Furniture Sales Associate
Ace's Furniture
07.2015 - 03.2017
Bachelor of Arts - Finance
University of Houston
Associate of Arts -
Lone Star College System
High School Diploma -
Benjamin O. Davis High School
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