Carlos Nery
Mastic
Summary
I've worked at Chipotle for over two years now on almost every position they have, and I can confidently say that it taught me much in customer service skills and team collaboration. For instance, I tend to take a leadership when working in a group, my main focus is to help those around me to the best of my ability, whether they be customer, or co-worker. I work best in a fast-paced environment where I am required to think quickly, and keep people together.
Overview
2
2
years of professional experience
Work History
Cashier
Chipotle
Shirley, NY
02.2024 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained high standards of cleanliness and organization in service areas.
- Assisted customers with menu selections, providing detailed information on ingredients and preparation.
- Trained new cashiers on register operations and customer service protocols.
- Resolved customer complaints promptly, ensuring a positive dining experience.
- Collaborated with team members to maintain stock levels and product availability.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Line Cook
Chipotle
Shirley, NY
02.2024 - Current
- Prepared high-quality food items following Chipotle's recipes and presentation standards.
- Maintained cleanliness and organization of kitchen workspace to ensure compliance with health regulations.
- Assisted in training new team members on food preparation techniques and safety protocols.
- Collaborated with front-line staff to ensure timely service during peak hours, enhancing customer satisfaction.
Certified Trainer
Chipotle
Shirley, NY
02.2024 - Current
- Developed and delivered engaging training programs for new team members.
- Facilitated ongoing training sessions to enhance employee skills and operational efficiency.
- Monitored progress of trainees, providing constructive feedback to improve performance.
- Collaborated with management to identify training needs and develop tailored solutions.
Education
STS (Science,Technology And Society)
SUNY, Farmingdale
Farmingdale, NY05-2028
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Time management skills
- Team collaboration
- Customer service excellence
- Money handling
- Customer relations
- Conflict resolution
- Issue resolution
- Merchandise restocking
Accomplishments
After working for less than three years, I am already a certified trainer. Additionally my general manager has recently (as of 4/22/2026) recommended me for a service leader position. (manager)
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Cashier
Chipotle
02.2024 - Current
Line Cook
Chipotle
02.2024 - Current
Certified Trainer
Chipotle
02.2024 - Current
STS (Science,Technology And Society)
SUNY, Farmingdale