Carlos Nunez
Victorville,CA
Summary
Proven Specialist with a track record at Verizon Wireless, enhancing team performance and client satisfaction through analytical thinking and effective leadership. Spearheaded the integration of new sales strategies, achieving significant collaboration improvements. Skilled in digital tools and fostering team collaboration, consistently exceeding targets through innovative solutions and a positive attitude.
Overview
10
10
years of professional experience
Work History
Analyst-Ops Supt (Inside Sls)
Verizon Wireless
06.2024 - Current
- Streamlined the onboarding process by effectively directing 1:1 conversations and delivering relevant training content, resulting in successful integration of new team members.
- Conducted performance analysis and executed call calibrations for optimizing the Elevate coaching model.
- Achieved improved team collaboration by effectively communicating complex findings through Verizon's visualizations and reports.
- Developed action plans to improve consistency between specialist performance and target achievements.
- Facilitated collaboration among stakeholders to promote the sharing of best practices through cross-channel partnerships and slide presentations.
Spec-VCG Inside Sales
Verizon Wireless
04.2020 - 06.2024
- Effectively communicated product details to both prospective and current clients, emphasizing unique features and advantages
- Successfully influencing customers' purchasing decisions for Verizon's offerings through remote communication strategies.
- Assumed ownership and leadership duties in supervisor's absence, effectively managing all points of contact.
- Successfully oversaw daily operations, ensuring consistent team engagement.
Retail Solution Manager
Verizon Wireless
12.2019 - 03.2020
- Collaborated with sales teams to identify new business opportunities, fostering strong partnerships for future growth.
- Maintained up-to-date knowledge of emerging technologies relevant to the field of solution management in order to provide team with cutting-edge solutions that exceeded expectations.
- Identifying skill gaps and action planning accordingly.
Retail Solutions Specialist
Verizon Wireless
10.2014 - 12.2019
- Collaborated with team members to achieve monthly sales goals and maintain high performance standards.
- Supported overall store success by performing various tasks, such as restocking shelves, maintaining cleanliness and organization, and assisting with store opening/closing procedures.
- Conducted regular audits of inventory levels, minimizing loss through theft or damage while maintaining optimal stock quantities.
- Resolved customer complaints promptly, fostering loyalty and repeat business through exceptional service.
Education
Highshcool -
Excelsior Education Center
San Bernardino, CA06.2010
Skills
- Analytical Thinking
- Team Collaboration and Leadership
- Documentation And Reporting
- Positive Attitude
- Resourceful
- Digital Proficiency
Timeline
Analyst-Ops Supt (Inside Sls)
Verizon Wireless
06.2024 - Current
Spec-VCG Inside Sales
Verizon Wireless
04.2020 - 06.2024
Retail Solution Manager
Verizon Wireless
12.2019 - 03.2020
Retail Solutions Specialist
Verizon Wireless
10.2014 - 12.2019
Highshcool -
Excelsior Education Center
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