Summary
Overview
Work History
Education
Skills
Timeline
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Megan Johnson

Plainfield,IL

Summary

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Overview

8
8
years of professional experience

Work History

Sr Analyst - Ops Supt (Retail)

Verizon
10.2022 - Current
  • Responsible for 6 retail locations in NIC03
  • Recommended process improvements to continually identify, analyze and fix constraints and challenges. Created territory pilot spreadsheet.
  • Territory merch lead, moved merch completion from 85.7% in Q1 to 94.5% in Q3 (2023)
  • Developed and facilitated SS to AM and AM to RM development program for the NIC territory (now being scaled for use in another territory/market)
  • Crew Captain for 2023 PLA

Retail Manager

Verizon
02.2016 - 10.2022
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Edge Above Leadership Program participant - 2022
  • NIC Director's Cabinet participant - 2022
  • Employee Experience lead, developed and hosted Breakfast Club and territory newsletter.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.

DM - Consumer Sales (Acting)

Verizon
10.2019 - 12.2019
  • Territory top DM award for November 2019, #1 district in balanced KPI performance.
  • Selected to speak about personal and professional brand at 2 new hire classes (October, 2019). Delivered presentation to group of 40+ employees
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Maintained current knowledge of evolving changes in marketplace.
  • Helped drive TMP to VZP transition bringing the territory to #2 in the company for the month of Nov. 2019 - territory revenue pillar lead.

Education

Bachelor of Arts - Psychology

North Central College
Naperville, IL
06.2009

Skills

  • Driving Business Growth
  • Process Improvement
  • Leadership Development
  • Operational Efficiency
  • Strategic Business Initiatives
  • Developing Culture
  • Efficient Communication

Timeline

Sr Analyst - Ops Supt (Retail)

Verizon
10.2022 - Current

DM - Consumer Sales (Acting)

Verizon
10.2019 - 12.2019

Retail Manager

Verizon
02.2016 - 10.2022

Bachelor of Arts - Psychology

North Central College

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Megan Johnson