Carlos Orrego
Los Angeles,CA
Summary
Results-oriented operations manager with over 10 years of experience leading and optimizing business operations. Adept at identifying process inefficiencies, implementing streamlined solutions, and driving operational excellence. Skilled in managing cross-functional teams, improving productivity, and achieving cost savings. Proven track record of increasing efficiency and profitability through strategic planning, process improvement, and performance optimization. A strong leader with excellent communication, organizational, and problem-solving skills. Looking to leverage experience and expertise to drive operational success for a dynamic organization.
Overview
11
11
years of professional experience
Work History
Operations Manager
Melt Cosmetics
07.2023 - Current
- Driven E-commerce growth by enhancing customer experience, managing order fulfillment, and leveraging an outsourced tech-team for creative sales initiatives
- Streamlined inventory tracking which has resulted in greater S&OP efficiency
- Create forecasts & royalty reports for licensing partners at Disney and NBC Universal
- Onboarded and Manage Amazon & TikTok Shop
- Present weekly, data-driven sales insights and collaborate with the marketing team on social media, newsletters and text-blasts. This has helped push sell-through on a wider array of Melt's assortment
- 3PL point of contact, where I've helped reduce DTC shipping costs by 45%, and helped cut storage costs by 13%, with a goal of 25% by the end of Q4 2024
- Collaborate with sales team on weekly S&OP meetings where we leverage retail forecasts, product sales-history and purchase orders, in order to forecast DTC and Amazon demand.
- Lead the sourcing and ordering of all ingredients
Operations Manager
HUM Nutrition
02.2020 - 06.2023
- Developed KPI metrics for B2B department that saw a 25% increase in order fulfillment speed
- Had quarterly visits with our 3PL & manufacturers where I reconciled inventory, and renegotiated rates
- Onboarded vendors: Nordstrom Dropship, Target, Purish, FabFitFun and Fortress
- Collaborated with the Director of Sales, and led logistics duties for on international accounts in London, Germany and the UAE
- Conducted B2B vendor compliance coaching that resulted in a decrease of chargebacks by over 95%
- Co-led the annual mock recall with the QA manager which resulted in a successful retrace rate of 99.7%
Operations Manager
Creation Entertainment
03.2016 - 02.2020
- Led fulfillment and packing for all Fit Expo & Creation Entertainment conventions
- Leveraged CE's network of freight carriers and locked in competitive rates for all conventions
- Oversaw fulfillment of bi-annual charity initiative (5000~ orders)
- Handled merchandise manufacturing for all 9 licensed properties
- Developed sales forecasts used for product manufacturing based on venue location and historical sales numbers
Distribution Manager
Brandy Melville
09.2013 - 12.2015
- Led both the B2B and DTC fulfillment teams, and conducted annual reviews
- Onboarded Bloomingdales, PacSun, and Nordstrom as B2B trading partners
- Led the retail fulfillment team that averaged 5000 units shipped per week.
- Received and processed inventory: clothing was delivered weekly (12 pallets) while accessories were delivered biweekly (6 pallets)
- Flew to Italy and Nevada to help streamline B2B fulfillment processes
- While in Italy, I helped establish 2 distribution channels (Rome and Prato). I also helped spearhead distribution out of Henderson, Nevada. These initiatives increased our units shipped per month by over 75,000 units
Education
Pharmacy Technician Certification - Pharmacy
California State University
02.2013
Diploma -
Hollywood High School
06.2008
Skills
- EDI - DiCentral, SPS Commerce, GXS Vendor Portal
- Team Leader
- Vendor Order Routing - Mercurygate, DSCO, Tradestone, Amazon Seller Central, TikTok Shop
- Royalty Reporting & Forecasting
- ERP
- SSR
- UBD
- Inventory Management
- B2B Vendor Compliance
- Royalty Reporting
References
- Aekta Das, HUM Nutrition, 02/01/20, 12/01/22, Director, Digital Product
- Andrea Luna, Melt Cosmetics, Director, Project Management
- Evan Pacewicz, HUM Nutrition, 02/01/20, 12/01/22, Director, Operations
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Melt Cosmetics
07.2023 - Current
Operations Manager
HUM Nutrition
02.2020 - 06.2023
Operations Manager
Creation Entertainment
03.2016 - 02.2020
Distribution Manager
Brandy Melville
09.2013 - 12.2015
Diploma -
Hollywood High School
Pharmacy Technician Certification - Pharmacy
California State University
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