Carlos Paez
Miami,FL
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Team leader with sound judgment, good planning abilities and interpersonal communication strengths
Overview
8
8
years of professional experience
Work History
General Manager
CMX Cinemas
09.2019 - Current
- Led cross-functional teams to achieve key performance indicators and drive positive results across the organization.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Boosted sales through strategic promotions, effective inventory management, and targeted marketing efforts.
Assistant Manager
CMX Cinemas
05.2016 - 09.2019
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
Master of Science - Hospitality And Tourism Management
Florida International University
Miami, FL05.2019
Bachelor of Science - Hospitality And Tourism Management
Florida International University
Miami, FL05.2018
Skills
- Staff Supervision
- Customer Retention
- Program Administration
- P&L Management
- Schedule Management
- Operations Oversight
- Labor Cost Controls
- Budget Administration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
General Manager
CMX Cinemas
09.2019 - Current
Assistant Manager
CMX Cinemas
05.2016 - 09.2019
Master of Science - Hospitality And Tourism Management
Florida International University
Bachelor of Science - Hospitality And Tourism Management
Florida International University
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