Carlos Palacio
New Caney
Summary
Multifaceted [Job Title] with proven customer service expertise, strong attention to detail and superior work ethic. Proficient in supporting customer service teams by addressing escalated issues and assisting with troubleshooting. Talented trainer and mentor with performance-oriented mindset.
Overview
25
25
years of professional experience
Work History
CSA Lead
United Airlines
05.1999 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Streamlined communication channels for efficient problem resolution, ensuring timely support to customers.
- Established rapport with clients by actively listening to their needs and personalizing interactions.
- Collaborated with team members to develop strategies for improving customer experience and retention.
Education
No Degree - Aviation Management
Miami Dade College
Miami, FL09.2002
High School Diploma -
EIDE Martires De Barbados
High School Diploma 09.1997
Skills
- Appointment Setting
- Direct Deposit Processing
- Efficient Service
- Database Maintenance
Languages
Spanish
Full Professional
Timeline
CSA Lead
United Airlines
05.1999 - Current
No Degree - Aviation Management
Miami Dade College
High School Diploma -
EIDE Martires De Barbados
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