DARYL MOSELEY
Austin
Summary
Results-driven Supervisor with a proven track record in boosting team productivity and customer satisfaction. Streamlines operations through effective communication and process improvements while fostering a positive work environment. Resourceful Customer Service Associate skilled in conflict resolution and time management, adept at addressing customer needs with empathy and active listening.
Overview
14
14
years of professional experience
Work History
CSA Lead
SpaceX
10.2024 - Current
- Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
- Engaged customers by actively listening to concerns and providing thoughtful responses.
- Delivered prompt service to prioritize customer needs.
- Provided information on product availability and shipment times to assist customer decision-making.
- Investigated and resolved accounting, service and delivery concerns.
- Ensured safety in store by adhering to company standards and promoting safe practices.
SUPERVISOR
Spectrum
06.2020 - 08.2024
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members
- Streamlined operations through regular process reviews and implementation of necessary changes
- Reduced employee turnover by fostering positive work environment and providing ongoing feedback
- Enhanced customer satisfaction with timely responses to inquiries and effective solutions to concerns
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Repair Agent
Spectrum
09.2016 - 11.2020
- Conducted diagnostics to identify root cause of customer issues and deliver precise repair recommendations.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Completed repair and maintenance tasks efficiently while adhering to high quality standards.
- Followed detailed repair and maintenance procedures for consumer products.
- Engaged with customers positively and upheld professional appearance as company representative.
Team Lead
Spectrum
11.2019 - 06.2020
- Coached team members in job task techniques, enhancing overall team capability.
- Collaborated with departments to optimize coverage and achieve production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated staff performance and provided targeted coaching to improve efficiency.
- Evaluated customer needs and feedback to drive product and service improvements.
ASSISTANT STORE MANAGER
Walmart
03.2014 - 08.2016
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly
- Maximized profits by negotiating favorable vendor deals and minimizing shrinkage with effective loss prevention strategies
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization
- Enhanced store appearance, leading to increased sales through maintained cleanliness and strategic merchandise displays
- Improved store operations by establishing communication channels among team members and implementing efficient scheduling.
Retail Department Manager
Walmart
08.2012 - 03.2014
- Addressed customer issues directly and implemented corrective actions, enhancing customer satisfaction.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Evaluated employee performance and provided constructive feedback, fostering skill development.
- Built positive relationships with employees, enhancing morale and supporting retention efforts.
Retail Associate
Walmart
02.2012 - 08.2012
- Greeted customers and provided outstanding customer service.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Maintained clean sales floor, straightened and faced merchandise to ensure optimal presentation and accessibility.
- Organized merchandise racks and displays to create visually appealing environments that attract customers.
- Stocked merchandise, labeled items, and arranged by size or color to enhance customer shopping experience.
Education
GED -
SMU
Dallas, TX02-1992
Skills
- Customer engagement
- Customer Insights
- Process Improvement
- Compliance Management
- Staff Management
- Training and mentoring
- Employee Motivation
- Expectation Setting
- Effective communication
- Communication strategy
- Problem resolution
- Priority Management
Timeline
CSA Lead
SpaceX
10.2024 - Current
SUPERVISOR
Spectrum
06.2020 - 08.2024
Team Lead
Spectrum
11.2019 - 06.2020
Repair Agent
Spectrum
09.2016 - 11.2020
ASSISTANT STORE MANAGER
Walmart
03.2014 - 08.2016
Retail Department Manager
Walmart
08.2012 - 03.2014
Retail Associate
Walmart
02.2012 - 08.2012
GED -
SMU