Carlos Paniagua
North Miami Beach,FL
Summary
Dynamic Operations Manager with a proven track record, excelling in leadership and customer service. Expert in enhancing property operations, fostering vendor relationships, and elevating resident satisfaction. Skilled in security systems and interpersonal communications, I spearheaded initiatives that significantly improved service delivery and team performance.
Overview
6
6
years of professional experience
Work History
Operations Manager
KW Property Management
Sunny Isles Beach, FL
04.2022 - Current
- Managed all property operations efficiently, covering security, maintenance, housekeeping, and landscaping.
- Developed and preserved partnerships with vendors and contractors for service provision.
- Facilitated acquisition of cost estimates to support project planning.
- Prioritized repair activities in shared spaces of the property for optimal performance.
- Implement and maintain security protocols to protect residents, property, and assets
- Oversee any security installations of surveillance equipment
- Served as primary liaison to address resident concerns, inquiries, and requests swiftly.
- Emphasize on delivering customer satisfaction at the highest level
- Led team, overseeing training, hiring, and evaluations with authority.
- Developed weekly schedule to ensure optimal staff coverage.
- Submitted inventory report that consisted of ingoing and outgoing mail
- Delivered efficient printing, scanning, and copying support per requests from management and residents.
- Coordinated carrier pick-ups for outgoing shipments efficiently.
- Ensure compliance with applicable laws, regulations, and building code
- Stayed updated on industry standards and best practices
Concierge
KW Property Management
Brickell, FL
12.2018 - 02.2022
- Greet residents, visitors, and guests in a friendly manor and professional manner
- Assist them with a brief check-in process
- Offer comprehensive details on property rules, regulations, and available amenities.
- Also, provide geographical knowledge of the area such as nearby attractions, restaurants, and transportation
- Arranged dining, entertainment, and spa service reservations for residents and guests.
- Handled incoming calls, emails, and messages
- Directed phone calls to the appropriate personnel
- Managed mail and handling, ensuring timely distribution
- Supervised entrance to ensure only authorized access.
- Submit daily visitor log at the end of every shift
- Coordinated dry-cleaning arrangements and housekeeping tasks.
- Receive and log resident requests for any maintenance repairs within the unit
- Coordinated with Chief Engineer to engage external vendors for complex maintenance repairs.
- Address resident concerns, complaints, or issues promptly and professionally to find a satisfactory resolution
Education
Bachelor of Science Degree - Journalism
Florida International University
01.2020
Associates of Arts - Communications
Miami Dade College
01.2017
Highschool Diploma -
North Miami Beach Senior Highschool
01.2014
Skills
- Hospitality
- Customer service
- Administrative support
- Security systems
- Leadership
- Interpersonal
- Problem resolution
- Communications
- Relationship development
- Operations
Timeline
Operations Manager
KW Property Management
04.2022 - Current
Concierge
KW Property Management
12.2018 - 02.2022
Bachelor of Science Degree - Journalism
Florida International University
Associates of Arts - Communications
Miami Dade College
Highschool Diploma -
North Miami Beach Senior Highschool
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