Carlos Ramirez
New York,NY
Summary
Dynamic server with extensive experience, excelling in high-volume service and guest relations. Proven ability to upsell and enhance customer experiences while managing POS systems efficiently. Bilingual communicator adept at fostering teamwork and solving problems under pressure, consistently delivering exceptional service in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Server
Cafe Luxembourg
04.2023 - 03.2025
- Managed multiple tables simultaneously, ensuring high service quality throughout shifts.
- Utilized POS system (Toast) for order placement, billing management, and complimentary item handling.
- Maintained organized dining areas to uphold rigorous restaurant hygiene standards.
- Collaborated with team members during peak hours to enhance workflow and guest satisfaction.
Server
The Odeon
09.2021 - 02.2023
- Utilized POS system to place orders, manage bills, and process complimentary items.
- Upsold high-profit appetizers and mixed drinks to increase overall sales.
- Provided menu insights and suggested options for food allergy concerns, enhancing customer choices.
- Established a welcoming atmosphere as first point of contact for incoming guests.
Maitre D'/ Server
Hudson Clearwater
09.2020 - 08.2021
- Greeted guests, answered multi-line phone system, answered customer questions and informed guests of accurate wait times.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, worked with POS system to place orders and manage bills.
- Assisted with events and cultivated positive guest relations by corresponding with clients through email and telephone pertaining to events.
- Orchestrating speedy seating and successfully accommodated over 550 covers while insuring that waitstaff and kitchen could provide exceptional service.
- Trained, coached and evaluated host team to raise performance to company standard.
Education
Associate of Arts - Liberal Arts And General Studies
Borough of Manhattan Community College
New York, NY06-2023
Skills
- Strong communication skills
- Highly efficient under pressure
- Team player
- Manage guestbooks in fine dining and casual restaurants
- Adaptable problem solver
- Proficient in POS systems (Resy, OpenTable, Upserve, and Micros)
- High-volume service proficiency
- Bilingual (fluent in Spanish)
- Meticulous attention to detail
- Administrative support
References
- Rachel Cornish - General Manager - Cafe luxembourg - (212) 873-7411 Rachel@cafeluxembourg.com
- Aaron Crowley - General Manager - The Odeon - (212) 233-0507 Aaron@theodeonrestaurant.com
- Erica Pratt - Manager - Cafe Luxembourg - (212) 873-7411 erica@cafeluxembourg.com
Timeline
Server
Cafe Luxembourg
04.2023 - 03.2025
Server
The Odeon
09.2021 - 02.2023
Maitre D'/ Server
Hudson Clearwater
09.2020 - 08.2021
Associate of Arts - Liberal Arts And General Studies
Borough of Manhattan Community College