Carlos Rivera
Harrisonburg,VA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
Certification
Work History
Server
Olive Garden
- As a server, I have the experience to interact with people and provide full customer service.
To Go's Specialist
Olive Garden
- As a To Go's specialist, I have the experience of answering phone calls and providing information to people about our products.
Bartender
Olive Garden
- As a bartender, I have the experience of improvising with people's conversations.
Consumer Technical Support Professional
Stream Global Services
- As a consumer technical support professional, I was in charge of troubleshooting hardware and software issues with customers' computers.
Courtesy Caller
Stream Global Services
- As a courtesy caller, I was in charge of calling back customers and ensuring total customer satisfaction with our services.
Alienware Specialist
Stream Global Services
- As an Alienware specialist, I troubleshooted high-performance machines made for gaming purposes.
Credit & Credit Specialist
Transactel
- I started in the credit department doing arrangements for people to make payments towards their bills
- Then I got promoted as a Tier 2 called Credit Specialist.
Web Support
Transactel
- Due to my technical support background, I also got the role of a Web Support Analyst in order to troubleshoot the webpage from the account I was.
Account Receivable Clerk
RIA Money Transfer
- As an Account Receivable Clerk, I assisted with collecting money from agencies, ensuring all money transfers were paid, and managing commissions checks.
General Labor
Perdue Farms
- Started as General Labor on the Roasted Line, checking the specs of the product called 'Short Cuts'
- Promoted to General Labor Lead, in charge of the Roasted Line and a group of 15 people.
Logistics
Target
- Part of the logistics team, coordinating the docking bay, unloading freight, and assisting with inventory.
Apprentice
White River Construction
- Started as an apprentice for Framing/Hanging Drywall
- Promoted to Translator/Payroll/Foreman due to my knowledge of English and Spanish.
Line Cook
Ruby's Arcade
- As a line cook, I was also in charge of produce orders and ensuring quality following FDA and USDA guidelines.
Painter
360 Painting of Central VA
- As a painter, I learned to use different products from the Sherwin Williams inventory and followed OSHA guidelines for completing tasks on-site.
Customer Service Representative
Papa Inc.
- As a customer service representative, I was in charge of scheduling appointments, going over benefits and qualifications for services, and reviewing eligibility for Medicare and Medicaid services.
Customer Service Specialist
Conduent
- As a customer service specialist for the Aetna account, I was responsible for policy eligibility, qualifications for Medicare and Medicaid services, claim status and review, election period, rewards of the accounts, authorizations, and grievances.
Education
Junior high -
Escuela Alberto Masferrer
High School -
Gustavo Adolfo Becquer
English -
Itca Fepade
No Degree - Bachelor On Business Admisnitration
York University
4700 Keele St, Toronto, ON M3J 1P3, CanadáSkills
- Staff Training
- Giving Constructive Feedback
- Account Management
- Staff education and training
- Client Service
- Onboarding and Orientation
- People Management
- Coaching and Mentoring
- Project Planning
- Evaluating Employee Work
- Improvement plan knowledge
- Complex Problem-Solving
- Work Planning
- Technical Support
- Analytical Thinking
Companies
- Olive Garden, 9750 Katy Freeway, Houston, TX, 77055, (713) 467-6759, Melissa Saylor
- Stream Global Services, 65 Ave. Sur y Alameda Roosevelt Col. Escalon, San Salvador, El Salvador, (503) 2500-3355, Antonio Rubio
- Transactel, Calle Chiltiupan y 17 Ave. Nte, Centro Comercial Plaza Merliot #3032, Santa Tecla, Edificio Transactel - Nivel 3, (503) 2523-8300, Jorge Solorzano
- RIA Money Transfer, 6565 Knott Ave, Buena Park, CA, 90620, (562) 345-2100, Elizabeth Quintanilla
- Perdue Farms, 100 Quality St, Bridgewater, VA, 22812, (540) 828-7700, Lorena Garcia
- Target, 1995 E Market St, Harrisonburg, VA, 22801, 540-432-1708, Andy Wood
- Ruby's Arcade, 165 S Main St #100B, Harrisonburg, VA, 22801, 540-615-5351, Matthew Clancey
- White River Construction, 728 Hillmont Circle, Apt 202, Harrisonburg, VA, 22801, 540-447-3036, Gerson Rivera
- 360 Painting of Central VA, 1203 A Oak Hill Dr, Charlottesville, VA, 22902, 434-207-5558, Justin Rowling
- Papa Inc., 66 SW 6th St, Miami, FL, 33130, 800-348-7951, April Haggan
- Conduent, 745 W New Circle Rd, Lexington, KY, 40511, 859-389-3744, Cassandra Mckinney
Certification
- Certified CMX Flex Mentors/SME Development Program, Conduent - Completed on 07/13/23
SME/Leadership
Was trained as SME/Team Lead, to assist trainers on company best practices and the best methods at the time to trainees arrived to production and also assist the designated Team Supervisor
Languages
Spanish
Native or Bilingual
Timeline
Server
Olive Garden
To Go's Specialist
Olive Garden
Bartender
Olive Garden
Consumer Technical Support Professional
Stream Global Services
Courtesy Caller
Stream Global Services
Alienware Specialist
Stream Global Services
Credit & Credit Specialist
Transactel
Web Support
Transactel
Account Receivable Clerk
RIA Money Transfer
General Labor
Perdue Farms
Logistics
Target
Apprentice
White River Construction
Line Cook
Ruby's Arcade
Painter
360 Painting of Central VA
Customer Service Representative
Papa Inc.
Customer Service Specialist
Conduent
Junior high -
Escuela Alberto Masferrer
High School -
Gustavo Adolfo Becquer
English -
Itca Fepade
No Degree - Bachelor On Business Admisnitration
York University
Similar Profiles
Joshua MoralesJoshua Morales
Busser at Olive Garden Busser, Olive GardenBusser at Olive Garden Busser, Olive Garden
Dayana DavalosDayana Davalos
Server at Darden Restaurants, Olive GardenServer at Darden Restaurants, Olive Garden
Angellite ClydeAngellite Clyde
To-Go Specialist at Olive GardenTo-Go Specialist at Olive Garden
Damian ByrdDamian Byrd
Restaurant Server at Olive Garden - Darden RestaurantsRestaurant Server at Olive Garden - Darden Restaurants
Darwin WarrinerDarwin Warriner
Regional Maintenance Manager at Tommy's Express Car WashRegional Maintenance Manager at Tommy's Express Car Wash