Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Carlos Roque

Fort Myers

Summary

Dependable worker successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.


Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.


Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

Sugarshack Downtown
01.2025 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

Olde Hickory Golf And Country Club
02.2021 - 07.2024
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Inspected dishes and utensils for cleanliness.
  • Served food and beverages promptly with focused attention to customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Increased sales significantly by upselling higher-end products to customers.

Education

High School Diploma -

East Lee County High School
Lehigh Acres, FL
05.2022

Certification - Emergency Medical Technology

Florida SouthWestern State College
Fort Myers, FL
04.2023

Skills

  • Ability to Lift heavy weight
  • Cool Under Pressure
  • Pos Operation
  • Natural Leadership
  • Warm and Friendly

Certification


  • EMT - Certified Emergency Medical Technician

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Server

Sugarshack Downtown
01.2025 - Current

Server

Olde Hickory Golf And Country Club
02.2021 - 07.2024

High School Diploma -

East Lee County High School

Certification - Emergency Medical Technology

Florida SouthWestern State College

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