Erica AVILA CABRAL
Dallas,TX
Summary
Dynamic insurance agent with a proven track record at Amax Auto Insurance, specializing in personalized coverage solutions and client education. Skilled in negotiation and customer service, I foster strong relationships, ensuring client satisfaction and retention. Adept at processing applications efficiently while maintaining compliance, I consistently exceed sales targets through effective communication and trust-building.
Overview
9
9
years of professional experience
Work History
Insurance Agent
Amax Auto Insurance
02.2025 - 12.2025
- Developed personalized insurance plans based on client needs and risk assessments.
- Educated clients on coverage options, policy features, and claims processes.
- Processed policy applications efficiently while ensuring compliance with regulations.
- Collaborated with team members to streamline customer service operations and improve response times.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Insurance Agent
Freeway Insurance Agency
04.2024 - 09.2024
- Conducted market research to identify trends and enhance product offerings.
- Reviewed and analyzed claims to ensure accurate processing and resolution.
- Trained new agents on sales techniques, product knowledge, and customer relationship management systems.
- Implemented feedback mechanisms to enhance client satisfaction and retention strategies.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Waitress
Nicks Diner
02.2020 - 02.2022
- Provided exceptional customer service, ensuring a welcoming dining experience for all guests.
- Managed food and beverage orders efficiently, maintaining accuracy in order processing.
- Collaborated with kitchen staff to expedite meal preparation and delivery during peak hours.
- Trained new waitstaff on menu items, service standards, and operational procedures.
- Resolved guest complaints promptly, enhancing customer satisfaction and loyalty.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Package Handler
Cowboys Warehouse
03.2019 - 10.2019
- Operated material handling equipment to efficiently transport packages within warehouse environment.
- Ensured accurate sorting and labeling of incoming and outgoing shipments.
- Maintained cleanliness and organization of work areas to promote safety standards.
- Collaborated with team members to optimize workflow and reduce processing times.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Assembled, sealed, and loaded packages into correct trucks.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Cashier
Dinner Inc
01.2017 - 12.2017
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Assisted customers with inquiries, providing exceptional service to enhance satisfaction.
- Maintained cleanliness and organization of checkout area to improve operational flow.
- Collaborated with team members to streamline inventory management and reduce discrepancies.
- Handled cash, credit, and check transactions while ensuring adherence to company policies.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Billy Ryan High School
Denton, TX05-2018
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Auto insurance
- Negotiation abilities
Timeline
Insurance Agent
Amax Auto Insurance
02.2025 - 12.2025
Insurance Agent
Freeway Insurance Agency
04.2024 - 09.2024
Waitress
Nicks Diner
02.2020 - 02.2022
Package Handler
Cowboys Warehouse
03.2019 - 10.2019
Cashier
Dinner Inc
01.2017 - 12.2017
High School Diploma -
Billy Ryan High School