I'm a shift Leader with strong capabilities in staff supervision and training. Recognized for enhancing client support and driving sales through upselling techniques. Ready to contribute to a thriving team environment focused on guest satisfaction.
Work History
Shift Leader/ Trainer
2 Years 3 Months
Alamo Drafthouse | 05.2024 - Current
Trained and mentored new team members on workflows and customer service excellence.
Supervised daily operations, ensuring compliance with service standards and safety protocols.
Implemented process improvements that enhanced guest satisfaction and operational flow.
Coordinated staff schedules to optimize labor efficiency during peak times.
Education
BBA - Business Administration
Texas A&M International University | Laredo | 05.2026