Carlos Segovia
Gig Harbor,WA
Summary
Dynamic Store Manager with extensive experience at Big O Tires, excelling in customer relations and team leadership. Proven track record in optimizing inventory management and enhancing service quality. Skilled in vehicle diagnostics and training staff, fostering a culture of excellence and customer satisfaction. Committed to driving sales through effective promotional strategies.
Overview
8
8
years of professional experience
Work History
Store Manager
Big O Tires
Bonney Lake, WA
04.2024 - Current
- Provide honest and proper quotes based on vehicle needs.
- Oversaw automotive work and practices done safely, accurately, and efficiently.
- Trained Sales advisors to provide the best quality customer service in order to grow customer relations.
- Assisted with all work related with services, which includes tire replacement, balancing, suspension work, brake work, oil changes.
- Oversaw daily operations, ensuring compliance with safety standards and company policies.
- Managed inventory levels, optimizing stock availability and reducing discrepancies.
- Trained and mentored staff on customer service best practices and product knowledge.
- Implemented promotional strategies to enhance sales performance and customer engagement.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Completed point of sale opening and closing procedures.
Sales and Service Professionals
Les Schwab
Tacoma, WA
09.2018 - 03.2024
- Assisted customers with product selection and service inquiries to enhance satisfaction.
- Conducted tire installations and rotations efficiently, ensuring high-quality service delivery.
- Maintained cleanliness and organization of work area to promote safety standards.
- Collaborated with team members to streamline workflow and improve service turnaround times.
- Educated customers on tire maintenance and safety protocols, fostering trust and loyalty.
- Diagnosed vehicle issues effectively, providing accurate recommendations for services needed.
- Managed inventory levels by monitoring stock and placing orders as necessary to ensure availability.
- Enhanced customer experience by promptly addressing concerns and resolving issues professionally.
- Displayed excellent time management skills by consistently completing tasks within deadline constraints while maintaining high-quality standards.
- Managed high-volume workloads while maintaining a strong focus on client satisfaction.
Education
Bachelors - Psychology
University of Washington
Seattle, WA05.2010
High School Diploma -
Fife High School
Fife, WA06.2006
Skills
Store Management
Vehicle diagnostic
Service technician
Customer service
Problem-solving
Customer relations
Multitasking and organization
Store operations
Training and mentoring
Customer service management
Store opening and closing
Outstanding communication skills
Team leadership and coaching
Inventory management
Store merchandising
Cash management
Retail inventory management
Shift scheduling
Employee training
Languages
English
Native or Bilingual
Timeline
Store Manager
Big O Tires
04.2024 - Current
Sales and Service Professionals
Les Schwab
09.2018 - 03.2024
Bachelors - Psychology
University of Washington
High School Diploma -
Fife High School