Carlos Serrano
Oxnard,California
Summary
Motivated Waiter with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
5
5
years of professional experience
Work History
Restaurant Server
Yolanda's Mexican Cafe
12.2021 - Current
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Kitchen Expeditor
Yolanda's Mexican Cafe
03.2021 - 11.2021
- Enhanced customer satisfaction by ensuring timely and accurate delivery of food orders.
- Streamlined kitchen operations for increased efficiency by coordinating with chefs and servers on meal preparation and presentation.
- Improved order accuracy with thorough review of each dish before serving to customers.
- Maintained a clean and organized workspace, adhering to health and safety regulations at all times.
- Demonstrated strong knowledge of menu items, regularly assisting servers with questions regarding ingredients or allergens when needed.
- Supported overall restaurant success by stepping in to assist other team members during peak service hours.
- Increased order accuracy through effective communication between front-of-house and back-of-house teams.
- Promoted a high level of customer satisfaction by addressing any concerns or issues promptly and professionally.
Restaurant Busser
Yolanda's Mexican Cafe
11.2019 - 02.2021
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
- Supported the overall dining experience by setting up tables with appropriate silverware, glassware, and linens.
- Contributed to smooth restaurant operations by promptly resetting tables for new customers.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Increased efficiency in table turnover by quickly clearing dirty dishes and preparing tables for the next guests.
Maintenance Crew Member
Yolanda's Mexican Cafe
04.2019 - 10.2019
- Improved equipment efficiency by conducting regular preventive maintenance and repairs.
- Reduced downtime for coworkers by identifying issues and performing necessary restock.
- Enhanced safety in the workplace by addressing potential hazards and maintaining a clean work environment.
- Increased team productivity through effective communication and collaboration on maintenance tasks.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
Associate of Applied Science - Mechanical Engineering
Ventura College
Ventura, CA05.2025
High School Diploma -
Architecture Construction & Engineering Charter High School
Camarillo, CA05.2021
Skills
- Guest Relations Management
- Daily Specials Memorization
- Order Taking
- High-Volume Dining
- Tableside Service
- Order Management
- Guest Engagement
- Beverage Preparation
Affiliations
- Tinkering
- Exploring
- Learn
Timeline
Restaurant Server
Yolanda's Mexican Cafe
12.2021 - Current
Kitchen Expeditor
Yolanda's Mexican Cafe
03.2021 - 11.2021
Restaurant Busser
Yolanda's Mexican Cafe
11.2019 - 02.2021
Maintenance Crew Member
Yolanda's Mexican Cafe
04.2019 - 10.2019
Associate of Applied Science - Mechanical Engineering
Ventura College
High School Diploma -
Architecture Construction & Engineering Charter High School
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