Carlos Tente
Business Owner
Lincoln,RI
Summary
Motivated business professional bringing 19 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations. Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership with relentless work ethic. Hardworking and passionate with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
21
21
years of professional experience
Work History
President| Business Owner| Operations Manager
Carlos Tente Painting & Design
Lincoln, RI
06.2005 - Current
- Established a commercial and residential painting company that delivers quality painting and design services
- General contracting for both residential and commercial clients in Rhode Island and Massachusetts
- Consulting in every aspect of design projects from start to finish
- Improve business operations by estimating and bidding on projects to minimize expenses and maximize profits
- Leverage best practices and showcase outstanding project management, bidding, budgeting, design and time management skills in accomplishing various tasks
- Organize invoicing to clients before work completion to cultivate customer satisfaction and maintain a steady cash flow
- Communicated and understood clients' visions and customer needs and completed design projects on time and within budget, ensuring outstanding customer satisfaction
- Supervising, scheduling and processing payroll for 5 employees
- Handling design projects with budgets from $1000-$150,000
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Managed projects from procurement to commission.
- Met project deadlines without sacrificing build quality or workplace safety.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Prepared and submitted project invoices for review and approval.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Negotiated and managed third-party contracts related to project deliverables.
- Monitored project progress, identified risks and took corrective action as needed.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Maintained open communication by presenting regular updates on project status to customers.
- Handles the sales, marketing, social media and advertising.
Medicare Client Service Representative
RI Medicare Service
Providence, RI
11.2002 - 06.2006
- Responded to incoming inquiries from beneficiaries and providers about claims and benefits
- Selected to train new hires on systems and policies, and to assist in System Analyst testing
- Process Medicare Part A and Part B claims
- Maintained accurate record-keeping with proactive attention to client information updates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Trained and supervised junior customer service representatives on best practices to meet organization goals.
- Developed and implemented customer service policies and procedures to apply best practices and establish quality standards.
- Maintained and managed customer files and databases.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Cross-trained and provided backup support for organizational leadership.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Education
Construction Management Certificate -
Roger Williams University
Rhode Island 02.2023 - 2023.05
Business Administration And Management, General Courses -
Community College of Rhode Island
Rhode Island 01.2011 - 06.2011
Architectural Building Engineering Technology
New England Institute of Technology
Warwick 01.2000 - 2004.01
High School Diploma -
William M Davies Career And Technical High School
Lincoln, RI 09.1997 - 2001.06
Skills
Salesforceundefined
Additional Information
- RI License 3002607943 , NPN 20771196 Rhode Island General Contractors License2
Timeline
Construction Management Certificate -
Roger Williams University
02.2023 - 2023.05
Business Administration And Management, General Courses -
Community College of Rhode Island
01.2011 - 06.2011
President| Business Owner| Operations Manager
Carlos Tente Painting & Design
06.2005 - Current
Medicare Client Service Representative
RI Medicare Service
11.2002 - 06.2006
Architectural Building Engineering Technology
New England Institute of Technology
01.2000 - 2004.01
High School Diploma -
William M Davies Career And Technical High School
09.1997 - 2001.06
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