Carlos Varela
Phoenix
Summary
Experienced professional in multiple fields of customer service and support. Capable of handling high stress situations and perform in an efficient and professional manner. Able to manage customer relationships and conflict resolution. Excelling in time management and proper communication etiquette.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Car Salesperson
Larry H. Miller Volkswagen
05.2022 - Current
- Efficiently handled paperwork related to car sales, including contracts, title transfers
- Demonstrated ability to identify customer needs and provide appropriate solutions
- Adept at utilizing various marketing techniques to generate leads and maximize sales opportunities
- Helped drive positive customer experience by building relationships, exhibiting empathy and providing solutions.
Customer Service Representative
TikTok
05.2024 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated incoming cases efficiently, finding satisfactory resolutions for customers.
- Improved resolution time with effective problem-solving for customer complaints.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Flooring Associate
The Home Depot
10.2020 - 03.2022
- Assisted customers in selecting appropriate flooring options based on their needs and budget
- Managed stock levels by monitoring inventory and restocking as necessary
- Provided training for new associates on proper use of hand tools for cutting carpeting material
- Assisted customers with ordering and tracking material orders.
Cook
Panda Express
08.2015 - 08.2020
- Maintained cleanliness and organization of kitchen equipment, appliances, and utensils
- Demonstrated ability to work quickly and accurately in high-pressure environments
- Labeled and dated food, keeping industrial refrigerators and freezers neat and orderly
- Prepared large quantities of food items according to recipes or specific customer orders.
Education
High School Diploma -
Metro Tech Highschool
Phoenix, AZ05.2019
Skills
- Sales Presentations
- Building rapport
- Computer literacy
- Time management
- Multitasking
- Cash Handling
- Customer Service
- POS
- Computer Networking
- Typing
- Bilingual
- Microsoft Office
- Cooking
- Relationship Managment
- CRM Software
- Phone Etiquette
- Customer Support
- Marketing
- Management
- Active listening
- Conflict resolution
- Goal-Oriented
- Problem-solving abilities
- Critical Thinking
- Computer Proficiency
Certification
Drivers License
Timeline
Customer Service Representative
TikTok
05.2024 - 08.2024
Car Salesperson
Larry H. Miller Volkswagen
05.2022 - Current
Flooring Associate
The Home Depot
10.2020 - 03.2022
Cook
Panda Express
08.2015 - 08.2020
High School Diploma -
Metro Tech Highschool
Drivers License
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