Carlos Vazquez
Miami,Florida
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the automotive and aviation industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
5
5
years of professional experience
Work History
Service Advisor
Honda
Miami, Florida
11.2020 - Current
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies, and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Documented problems and corrective actions to maintain records.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Aircraft Maintenance Technician
Md Turbines
Miami, Florida
01.2019 - 10.2020
- Removed components such as landing gear, engines, and flight control.
- Documented all inspection and maintenance actions in aircraft forms, IMDS and FERMS.
- Diagnosed faults and develop resolution plans.
- Inspected all received aircraft parts to verify compliance with FAA regulations.
- Lubricated shafts, bearings, and gears to maintain optimal performance.
- Serviced electrical, pumps, and air handling systems.
- Maintained, inspected, adjusted, and packed aircrew flight equipment.
- Assisted with aircraft and equipment transport and movement.
- Provided for servicing, maintenance, and protection of aircraft while away from home station.
- Maintained repair logs to document all corrective and preventive aircraft maintenance.
- Operated power tools, gauges, and testing equipment to adjust, repair, and replace faulty components in aircraft.
- Performed scheduled and unscheduled inspections to check flight readiness of aircraft.
Aircraft Maintenance Technician
AAR Aircraft Services
Miami, Florida
06.2019 - 08.2019
- Operated power tools, gauges, and testing equipment to adjust, repair, and replace faulty components in aircraft.
- Analyzed engineering drawings and schematics to troubleshoot systems and diagnose solutions.
- Obtained fuel and oil samples to check for contamination.
- Removed and installed aircraft subsystem assemblies such as engines, rotors, gearboxes, transmissions, and mechanical flight controls.
Service Advisor
Pep Boys Auto Parts & Service
Miami, Florida
09.2017 - 01.2019
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained excellent attendance record, consistently arriving to work on time.
Education
Associate of Applied Science - Aviation
George T. Baker Aviation Technical College
Miami, FL05.2021
Skills
- Performance Goals
- Handling Customer Complaints
- Upbeat and Positive Personality
- Multitasking and Organization
- Service Recommendations
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Team Collaboration
- Excellent Communication
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Courteous with Strong Service Mindset
Accomplishments
- Resolved product issues through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Service Advisor
Honda
11.2020 - Current
Aircraft Maintenance Technician
AAR Aircraft Services
06.2019 - 08.2019
Aircraft Maintenance Technician
Md Turbines
01.2019 - 10.2020
Service Advisor
Pep Boys Auto Parts & Service
09.2017 - 01.2019
Associate of Applied Science - Aviation
George T. Baker Aviation Technical College
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