CARLOS VENTURA
Summary
Business Professional - Customer Focused – Results Driven Experienced, committed, and analytical professional. Ability to quickly adapt to various environments while staying organized and focused. Takes initiative with minimal supervision. Seeks for opportunities to be innovative and creative while adhering to company policy, local, state and federal laws. Embraces teamwork and company mission, vision and culture.
Overview
10
10
years of professional experience
Work History
Professional Athlete
Cleveland Indians
Goodyear, AZ
07.2015 - 07.2019
- Attended all practices, meetings and workouts on time.
- Developed and maintained key relationships fellow athletes, coaching staff and school administrators and professors.
- Exhibited excellent teamwork and strong work ethic by promoting camaraderie.
- Effectively communicated with diverse group of athletes, coaches and game officials using dynamic listening and open-ended questioning skills.
- Managed time effectively while traveling for games, attending practice and going to classes.
Car Sales Associate
Lehman Hyundai Subaru
Miami Gardens, FL
10.2019 - Current
- Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobile.
- Enhances dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport.
Information Ambassador
Essential Hospitality LLC
Miami Beach , Florida
07.2020 - 03.2020
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Built personal relationships with guests to promote positive experiences.
- Provided information through narratives on various sites throughout the area, relaying little-known stories to provide interest.
- Increased customer satisfaction by resolving certain issues.
- Provided customer service, and made sure guests are complying with hotel rules and policy
Assistant General Manager of Pool Operations
Essential Hospitality LLC
Miami Beach, FL
03.2020 - Current
- Planned and prepared work schedules for 70+ employees to assign employees to specific duties.
- Evaluated department conditions and operations to determine strengths and areas for improvement. And engaged team members and improved performance by delivering daily updates and conducting regular meetings to obtain feedback and convey new policies.
- Controlled and order inventory for Amenities and pool rentals (Cabanas, and Daybeds).
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication. And supervised operations team to support operational excellence and excellent customer service.
- Coordinated with General Manager in different departments for operational issues and promotional activities.
- Generated operational reports for management on monthly schedule.
- Educated operations team on best practices, company policies and service excellence standards.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Monitored employee productivity and optimized procedures to reduce costs.
- Used HotSOS to resolve guest issues or complaints as well as submit maintenance or repair requests.
General Manager of Pool Operations
Essential Hospitality LLC
Boca Raton, FL
12.2021 - 05.2022
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, and establish milestones.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Reviewed shift reports to understand current numbers and trends.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Investigated and resolved departmental non-conformances.
- Spearheaded department training for appraisals of new components.
- Planned and prepared work schedules for 24 employees to assign employees to specific duties.
- Engaged team members and improved performance by delivering daily updates and conducting regular meetings to obtain feedback and convey new policies.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
Education
Cooper City High School
Cooper City, FL2014
High School Diploma -
Cenapec
Santo Domingo, DR06.2016
Skills
- Integrity
- Detail Oriented
- Data entry
- Focused
- Typing
- Problem resolution
- Communications
- Leadership development
- Microsoft Office
- Excellent customer service
- Active Listener
- Committed
- Negotiating
- Team management
- Relationship development
- Supervision
- Time management
- Adaptable
Timeline
General Manager of Pool Operations
Essential Hospitality LLC
12.2021 - 05.2022
Information Ambassador
Essential Hospitality LLC
07.2020 - 03.2020
Assistant General Manager of Pool Operations
Essential Hospitality LLC
03.2020 - Current
Car Sales Associate
Lehman Hyundai Subaru
10.2019 - Current
Professional Athlete
Cleveland Indians
07.2015 - 07.2019
Cooper City High School
High School Diploma -
Cenapec
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