Carlos Villalobos
Pittsburg
Summary
Dynamic pharmacy operations manager with extensive experience at Walgreens, excelling in team leadership and workflow optimization. Proven track record in IV compounding and staff training, enhancing patient care and operational efficiency. Committed to customer service excellence, successfully reducing medication errors and improving team performance through effective mentorship and innovative practices.
Professional pharmacy technician skilled in medication management, patient care, and inventory control. Adept at team collaboration and ensuring compliance with regulatory standards. Reliable in adapting to changing needs and consistently achieving optimal results. Strong expertise in pharmaceutical calculations, medication dispensing, and customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Pharmacy Technician
Titus Regional Medical Center
03.2023 - Current
- Supervised daily pharmacy operations, ensuring compliance with safety and regulatory standards.
- Trained and mentored junior pharmacy technicians to enhance team performance and workflow efficiency.
- Developed training materials for staff on new systems and protocols, enhancing team knowledge and competencies.
- Oversaw daily operations of IV compounding, ensuring compliance with safety and quality standards.
- Collaborated with pharmacists to develop protocols for new IV medications and complex formulations.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Compounded and prepared oncology medications in accordance with safety protocols and legal regulations.
- Ensured regulatory compliance by maintaining accurate documentation and records related to the preparation, storage, and disposal of hazardous materials.
- Maintained a sterile compounding environment by adhering to strict aseptic techniques, minimizing contamination risks during chemotherapy preparations.
- Assisted with the development of a comprehensive chemotherapy safety protocol for staff members.
- Contributed to the development of pharmacy policies and standard operating procedures, aligning practices with organizational goals.
- Coordinated shift assignments and adjustments based on operational needs and employee availability.
Certified Pharmacy Technician
Walmart
10.2024 - 01.2025
- Dispensed medications accurately following prescriptions and safety guidelines.
- Assisted customers with inquiries, providing exceptional service and support.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Processed prescription orders efficiently using pharmacy management software.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Senior Certified Pharmacy Technician
Walgreens
05.2023 - 01.2024
- Supervised daily pharmacy operations to ensure compliance with regulations and efficiency in workflow.
- Trained and mentored junior pharmacy technicians on medication dispensing and safety protocols.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Conducted medication therapy management to enhance patient care and adherence to treatment plans.
- Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
- Collaborated with pharmacists to review and verify prescriptions, ensuring accurate dosages, drug interactions, and possible allergies were considered before dispensing medications.
- Answered patients' questions and troubleshot prescription issues.
Pharmacy Operations Manager
Walgreens
05.2021 - 05.2023
- Streamlined pharmacy workflows, enhancing operational efficiency and reducing medication errors.
- Oversaw daily pharmacy operations, ensuring adherence to company policies and state regulations while fostering a positive work environment.
- Mentored junior staff on best practices for patient interactions and medication management, enhancing overall team effectiveness.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
- Supervised a team of pharmacists and technicians, fostering an environment of collaboration, continuous improvement, and mutual respect among team members.
- Reduced medication errors through meticulous oversight of prescription fulfillment processes and staff training.
- Expanded pharmacy services by overseeing the successful launch of immunization programs and medication therapy management initiatives.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Collaborated with store manager to maintain daily operations.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Implemented innovative staff scheduling techniques to optimize personnel allocation during peak hours and minimize overtime costs.
Certified Pharmacy Technician
Walgreens
04.2021 - 05.2021
- Maintained inventory levels, ensuring proper stock of pharmaceuticals and supplies.
- Collaborated with pharmacists to resolve medication-related issues effectively.
- Monitored expiration dates on medications, ensuring compliance with safety standards.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
Designated Hitter
Walgreens
09.2019 - 04.2021
- Provided exceptional customer service by answering patient inquiries regarding prescriptions.
- Maintained cleanliness and organization of pharmacy workspace to comply with safety standards.
- Processed prescription orders efficiently using electronic health record systems.
- Demonstrated adaptability in quickly learning new technology platforms, enhancing overall productivity within the pharmacy setting.
- Successfully completed Pharmacy Technician Trainee program, gaining comprehensive understanding of industry practices while demonstrating readiness for advancement within the field.
- Enhanced pharmacy operations by accurately filling prescriptions under supervision of licensed pharmacist.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
GED -
Northeast Texas Community College
Mount Pleasant, Texas, TXSkills
- Pharmacy operations management
- Team leadership
- IV compounding
- Staff training and development
- Workflow optimization
- Customer service excellence
Certification
- CPhT - Certified Pharmacy Technician
- Sterile Compounding Certification
- Hazardous Drug Compounding Certification
- Hazardous Drug Management Certification
- Medication History Certification
Timeline
Certified Pharmacy Technician
Walmart
10.2024 - 01.2025
Senior Certified Pharmacy Technician
Walgreens
05.2023 - 01.2024
Lead Pharmacy Technician
Titus Regional Medical Center
03.2023 - Current
Pharmacy Operations Manager
Walgreens
05.2021 - 05.2023
Certified Pharmacy Technician
Walgreens
04.2021 - 05.2021
Designated Hitter
Walgreens
09.2019 - 04.2021
GED -
Northeast Texas Community College