Carlos Zayas
Miami,FL
Summary
Dynamic customer service professional with extensive experience at CVS Pharmacy, excelling in cash handling and conflict resolution. Proven track record of enhancing customer satisfaction through effective communication and teamwork. Committed to maintaining workplace cleanliness and adhering to food safety standards, fostering a welcoming environment that encourages repeat business.
Overview
2026
2026
years of professional experience
Work History
Cashier
Gas Station
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Cashier
Walgreen's Pharmacy
10.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
Construction Worker
Labor Ready Staffing
03.2020 - 06.2023
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered and disposed of worksite debris to remove safety hazards.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Adapted quickly to changing project requirements, demonstrating flexibility and resourcefulness in adjusting schedules and priorities accordingly.
Hotel Housekeeper
Secrets Resorts And Spa
03.2021 - 12.2022
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
Landscape Worker
Landscape Structures
05.2021 - 09.2021
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
- Handled hedge, bush, and shrub trimming.
- Performed planting, watering, mulching, and edging of lawns.
Seafood Clerk
Stop & Shop Supermarket Co
02.2018 - 02.2020
- Collaborated with team members to maintain a clean, organized, and safe work environment for both employees and customers.
- Upheld the highest standards of cleanliness throughout the department, performing daily sanitation tasks such as washing cutting boards, utensils, display cases, and work surfaces.
- Washed floors, walls, coolers and storage shelves.
- Conducted routine quality assurance inspections to ensure adherence to food safety standards within the seafood department.
- Promoted a positive shopping experience by addressing customer inquiries or concerns in a polite, professional manner.
- Cleaned and sanitized seafood area to preserve products and protect safety of guests.
- Developed strong relationships with vendors, ensuring timely deliveries and access to high-quality products at competitive prices.
- Cleaned and sanitized equipment, tools, and work surfaces.
- Increased sales by explaining characteristics and providing serving suggestions for various seafood items.
- Checked quality of products and removed expired items.
Shift Leader
CVS Pharmacy
03.2016 - 06.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Pizza Maker
UMass Boston
10.2013 - 05.2014
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
Peer Leader
Community Center Aid
05.2012 - 09.2012
- Established a strong rapport with fellow students through consistent communication, empathy, and understanding, fostering trust within the peer community.
- Managed time efficiently while balancing multiple responsibilities as both a Peer Leader and full-time student.
- Served as a mentor for incoming students, offering personal insights and experiences to help them navigate college life successfully.
- Collaborated with faculty to identify areas of improvement in student engagement and provided valuable feedback for course enhancement.
- Monitored progress of assigned mentees regularly, tracking successes and identifying opportunities for growth or intervention when needed.
- Enhanced peer collaboration by organizing team-building activities and fostering positive group dynamics.
- Promoted a safe and supportive environment by addressing conflicts between peers effectively and professionally.
Cashier
Tufts Medical Center
03.2010 - 06.2011
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma - Music Education
Madison Park High School
Boston, MA06.2004
Skills
- Cash handling
- Point of sale operations
- Customer service
- Inventory management
- Food safety standards
- Team collaboration
- Conflict resolution
- Quality assurance
- Effective communication
- Workplace cleanliness
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Customer service excellence
Additional Information
Always learning
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Customer Service Cashier
Walgreen's Pharmacy
10.2024 - Current
Landscape Worker
Landscape Structures
05.2021 - 09.2021
Hotel Housekeeper
Secrets Resorts And Spa
03.2021 - 12.2022
Construction Worker
Labor Ready Staffing
03.2020 - 06.2023
Seafood Clerk
Stop & Shop Supermarket Co
02.2018 - 02.2020
Shift Leader
CVS Pharmacy
03.2016 - 06.2017
Pizza Maker
UMass Boston
10.2013 - 05.2014
Peer Leader
Community Center Aid
05.2012 - 09.2012
Cashier
Tufts Medical Center
03.2010 - 06.2011
Cashier
Gas Station
High School Diploma - Music Education
Madison Park High School
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