Carlos A Mendez Jr
Vineland,NJ
Summary
Dependable and results-driven professional with over 15 years of experience spanning specialized manufacturing, customer accounts management, and logistics operations. Proven ability to maintain strict quality standards in hands-on production environments while leveraging strong communication and problem-solving skills to manage customer accounts and resolve complex inquiries. Adaptable, highly organized, and committed to driving operational efficiency and quality results.
Overview
1
1
Language
19
19
years of professional experience
Work History
Fiberglass Technician/Front Desk
Cervinis
Vineland, NJ
11.2016 - Current
- Oversaw lamination tasks by monitoring cure times and adjusting surface temperatures to enhance quality standards.
- Efficiently organized and prioritized tasks to achieve service objectives.
- Supported customers in order placement and resolved any related issues.
Bilingual Collector Specialist
PRS
Voorhees, NJ
04.2010 - 11.2022
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Developed collection methods to achieve or exceed company financial goals.
Call Center Agent
Pioneer Credit
Moorestown, NJ
02.2009 - 04.2010
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Maintained strong call control and quickly worked through scripts to address problems.
Warehouse Driver
Amstar Medical Transportation
05.2007 - 12.2008
- Transported material to correct locations and documented inventory changes.
- Communicated with supervisor and other warehouse staff to coordinate work.
Education
High School Diploma -
Woodrow Wilson High School
Camden, NJ06.2004
Skills
- Utilized Microsoft Office tools to streamline daily administrative tasks
- Assisted customers by providing efficient service and resolving inquiries
Languages
Spanish
Professional
Timeline
Fiberglass Technician/Front Desk
Cervinis
11.2016 - Current
Bilingual Collector Specialist
PRS
04.2010 - 11.2022
Call Center Agent
Pioneer Credit
02.2009 - 04.2010
Warehouse Driver
Amstar Medical Transportation
05.2007 - 12.2008
High School Diploma -
Woodrow Wilson High School