Carlos A. Pena Rosario
Spring Hill,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
2
2
Certification
Work History
Server, Catering Attendant
Hss Staffing
Tampa, FL
10.2023 - Current
- Maintained records of transactions made during shift as required by law or company policy.
- Delivered food orders promptly and courteously.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Responded to ad hoc cleaning duties at end of shift.
- Assisted in training new servers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Checked food before serving it to customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Monitored dining room for cleanliness and proper set-up at all times.
Server
Tampa Convention Center
Tampa, FL
02.2020 - 09.2022
- Trained new employees to perform duties.
- Provided exceptional service to high volume of daily customers.
- Served food and beverages to patrons and confirmed complete orders.
- Stocked service areas with supplies during slow periods.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Monitored dining room for cleanliness and proper set-up at all times.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Supervisor, Server, Runner, Bartender, Catering At
Legends Hospitality at Raymond James
Tampa, FL
09.2019 - 09.2023
- Assessed company operations for compliance with safety standards.
- Distributed food to service staff for prompt delivery to customers.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Trained new hires in proper food handling techniques and safety regulations.
- Resolved conflicts between staff members in a professional manner while encouraging team building skills among employees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted daily staff meetings to discuss work performance, customer service issues and operational concerns.
- Monitored temperatures of prepared food and cold-storage areas.
- Created detailed reports outlining staffing needs, sales figures, inventory levels and other relevant information.
- Established procedures for ordering alcoholic beverages that complied with state liquor laws.
- Transferred supplies and ingredients between storage and kitchen areas by hand or cart.
- Responded quickly to customer concerns and escalated major issues to management.
- Assisted in stocking shelves with inventory as needed.
- Communicated regularly with supervisors regarding any issues that arose during deliveries.
- Served food and beverages to patrons and confirmed complete orders.
- Stocked service areas with supplies during slow periods.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Emergency Medical Dispatcher
Municipio de San Juan
San Juan, PR
05.2008 - 08.2019
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Understood and followed oral and written directions.
- Planned and completed group projects, working smoothly with others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Worked with cross-functional teams to achieve goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Amalia Marin
Puerto Rico05-1993
Some College (No Degree) - Criminal Justice
Inter American University of Puerto Rico Metropolitan Campus
San Juan, PRSome College (No Degree) - Culinary Arts
Instituto De Banca Y Comercio - Hato Rey
Hato Rey, PRSome College (No Degree) - Emergency Medical Technician
CEM
Puerto RicoSkills
- Order Management
- Supply Restocking
- Guest Engagement
- Safe Food Handling
- Positive and Professional
- Buffet Setup and Takedown
- Liquor, Wine, and Food Service
- Quality Control
- Food Running
- Beverage Preparation
Languages
Spanish
Full Professional
English
Limited
Certification
Food Safety First!
Learn2Serve On-Premises Alcohol Seller- Server
References
References available upon request.
Timeline
Server, Catering Attendant
Hss Staffing
10.2023 - Current
Server
Tampa Convention Center
02.2020 - 09.2022
Supervisor, Server, Runner, Bartender, Catering At
Legends Hospitality at Raymond James
09.2019 - 09.2023
Emergency Medical Dispatcher
Municipio de San Juan
05.2008 - 08.2019
High School Diploma -
Amalia Marin
Some College (No Degree) - Criminal Justice
Inter American University of Puerto Rico Metropolitan Campus
Some College (No Degree) - Culinary Arts
Instituto De Banca Y Comercio - Hato Rey
Some College (No Degree) - Emergency Medical Technician
CEM
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