Carlos Enrique Lopez Abreu
Miami
Summary
Experienced aviation professional with a background in passenger service, operational coordination, and client-driven environments. Skilled in balancing customer satisfaction with structured processes and team efficiency. Known for sound judgment, adaptability, and consistent performance in high-pressure operational settings
Overview
5
5
years of professional experience
2021
2021
years of post-secondary education
Work History
Passenger Service Agent
Triangle Services
Miami
11.2025 - Current
- Airfrance
- Deliver consistent, high-quality customer service in a fast-paced international airport environment.
- Lead and coordinate departure activities, delegating tasks to ensure efficient boarding operations.
- Resolve complex passenger concerns with professionalism, empathy, and sound judgment.
- Maintain control during irregular operations while protecting operational flow and customer satisfaction.
- Completed Ramp Coordination (TRC) training, gaining exposure to aircraft turnaround and ground operations.
- Proficient in Altea, ADAM, MARCO, and OpenRampFM systems.
Passenger Service Agent
Triangle Services Of Florida Inc
Miami
03.2024 - 11.2025
- Copa Airlines
- Passenger service agent
- Provide front-line service to passengers at check-in and boarding.
- Lead gate operations to ensure timely and organized boarding processes.
- Resolve issues efficiently while maintaining a positive passenger experience.
- Coordinate with flight crew and ramp agents for smooth turnaround operations.
- Recognized for teamwork, reliability, and leadership under pressure.
Front Desk Receptionist
European Beauty Concepts
Miami
07.2021 - 03.2024
- Coordinated company events with venues and advised staff of pertinent details.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
Order Processing and Sales Associate
European Beauty Concepts
Miami
07.2021 - 03.2024
- Computed purchases and received and processed cash or credit payment.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Used technology resources to assist customers in locating and selecting items.
Warehouse & Inventory Associate
European Beauty Concepts
Miami
05.2021 - 03.2024
- Collaborated with sales and operations teams to align inventory levels with demand.
- Operated lift and hand trucks to transfer materials to and from target areas.
- Negotiated with vendors to secure best pricing and terms for inventory purchases.
Education
High School Diploma -
Eduardo García Delgado
Cuba Associate of Arts - Veterinary Science
Miami Dade College
Miami, FLSkills
- Inventory management
- Order processing (online & in-store)
- Sales and customer service
- Cash handling and billing
- Retail operations
- Promotion and product upselling
- Front desk coordination
- Shipping and receiving
- Warehouse operations
- Team leadership and support
- Gate coordination (boarding process)
- Airline passenger service
- Problem-solving under pressure
- Fast learner with strong adaptability
- Bilingual communication (Spanish / English)
- Teamwork and collaboration
- Time management and multitasking
- Administrative support
- Client-facing communication
Timeline
Passenger Service Agent
Triangle Services
11.2025 - Current
Passenger Service Agent
Triangle Services Of Florida Inc
03.2024 - 11.2025
Front Desk Receptionist
European Beauty Concepts
07.2021 - 03.2024
Order Processing and Sales Associate
European Beauty Concepts
07.2021 - 03.2024
Warehouse & Inventory Associate
European Beauty Concepts
05.2021 - 03.2024
High School Diploma -
Eduardo García Delgado
Associate of Arts - Veterinary Science
Miami Dade College