Carlos G Zamarripa III
Houston,TX
Summary
Dynamic sales professional with a proven track record at Carmax, excelling in customer relationship management and objection handling. Achieved consistent sales growth by developing tailored strategies and fostering client loyalty. Proficient in CRM systems, I effectively resolved customer inquiries, enhancing satisfaction and retention rates.
Overview
17
17
years of professional experience
Work History
Sales Consultant
Carmax
07.2023 - Current
- Conducted market research to identify potential leads and enhance sales opportunities.
- Developed tailored sales strategies to meet diverse client needs and preferences.
- Collaborated with marketing teams to align promotional efforts with sales goals.
- Trained new team members on product knowledge, enhancing overall sales effectiveness.
- Managed client relationships to foster loyalty and repeat business.
- Monitored sales performance metrics to identify areas for improvement.
- Participated in team meetings to share insights and strategies for achieving sales targets.
- Resolved customer inquiries and complaints promptly, ensuring high satisfaction levels.
Sales Associate
Coast to Coast Motors
06.2021 - 07.2023
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
General Manager
Aarons Sales and Lease
05.2015 - 06.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Sales Manager
Rhodes Auto Sales
01.2009 - 05.2015
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Education
Bachelor of Science - Spanish Bilingual Education
The University of Findlay
Findlay, OH05.1992
Skills
- Time management
- Customer relationship management
- CRM proficiency
- Objection handling
Languages
Spanish
Native or Bilingual
Timeline
Sales Consultant
Carmax
07.2023 - Current
Sales Associate
Coast to Coast Motors
06.2021 - 07.2023
General Manager
Aarons Sales and Lease
05.2015 - 06.2023
Sales Manager
Rhodes Auto Sales
01.2009 - 05.2015
Bachelor of Science - Spanish Bilingual Education
The University of Findlay