Carlos R. Carlin
Houston,TX
Summary
Driven finance and banking professional effective at mitigating risk and maximizing customer service opportunities while exceeding personal and team performance goals. Banker familiar with regulations, best practices, and success strategies. Excellent communication, decision-making and planning abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Relationship Banker II-Team Lead
Regions
09.2020 - Current
- Observed, coached and developed bankers in support of reaching individual and team performance objectives
- Partnering with Specialists (Financial Advisers, Mortgage Bankers and Business Relationship Managers), to connect customers to experts who can help them with specialized financial needs
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
Premier Banker
Wells Fargo
07.2019 - 09.2020
- Manage book of business of approx. 200-250 affluent customers (deposits and investments totaling $250K-$1MM) with focus on retention, cross-selling and up-selling each customer by providing solutions with revenue generating products and services
- Coach and developed personal bankers by role playing to find opportunities with walk-in and out-reach customers and segment affluent clients, to aid in referral process to better assisting their needs
- Presented new and additional products and services to existing customers by calling and emailing to exceed sales targets by 5%
Residential Loan Officer
Mercatil Bank/Amerant Bank
06.2018 - 05.2019
- Oversaw residential lending production of 3 banking centers & Partner with assigned branches staff to organize/attend events
- Develop and maintain relationships with builders,realtors,CPAs and attorneys to increase mortgage loan production
- Partner with banks internal departments such as Commercial Lending ,CRE and Middle Market to seek mortgage opportunities
Retail Relationship Manager
BBVA Compass
08.2017 - 04.2018
- Overlook the sales production of 3 branches in my district and report to district manager.
- Management of consumer mass affluent customers (deposits and investments totaling $100K-$500K) with focus on retention, cross-selling and up-selling each customer by providing solutions with revenue generating products and services
- Partnering with Specialists (Financial Advisers, Mortgage Bankers and Business Relationship Managers), to connect customers to experts who can help them with specialized financial needs.
- Lead sales huddles every morning and set specific sales expectations for the day from each branch associate.Represented bank at community events to establish strong ties and promote business.
Private Client Banker
J.P. Morgan Chase Bank
04.2016 - 08.2017
- Manage book of business of 400-450-affluent customers (deposits and investments totaling $250K-$2MM) with focus on retention, cross-selling and up-selling each customer by providing solutions with revenue generating products and services
- Gather and evaluate information about a clients financial situation then makes recommendations on how to position investments,savings and lending to achieve the client's objectives
- Built long-lasting relationships with high-net-worth clients, earning their trust and loyalty.
Branch Manager
First National Bank Texas/First Convenience Bank
01.2012 - 04.2016
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Proactively seek out new business opportunities and engage in business development to promote life improving products and solutions by facilitating lunch and learns,financial literacy classes, neighborhood visits, and community event sponsorships
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
Education
Associate of Arts -
University of Houston-Downtown
Houston, TX05.2015
Skills
- Bilingual in Spanish
- Relationship building and management
- Business development
- Goal-oriented
- Detail-oriented
- Cross-selling strategies
- Branch Operations Management
- Coaching and Mentoring
Certification
- Licensed Insurance Representative- Life, accident, health
- NMLS registration
- Licensed Notary Public-State of Texas
Timeline
Relationship Banker II-Team Lead
Regions
09.2020 - Current
Premier Banker
Wells Fargo
07.2019 - 09.2020
Residential Loan Officer
Mercatil Bank/Amerant Bank
06.2018 - 05.2019
Retail Relationship Manager
BBVA Compass
08.2017 - 04.2018
Private Client Banker
J.P. Morgan Chase Bank
04.2016 - 08.2017
Branch Manager
First National Bank Texas/First Convenience Bank
01.2012 - 04.2016
Associate of Arts -
University of Houston-Downtown
- Licensed Insurance Representative- Life, accident, health
- NMLS registration
- Licensed Notary Public-State of Texas
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