Work History
Timeline
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Charley Earley

Norman,OK
Charley Earley

Work History

Uber
Norman, OK

Customer Service Representative
05.2021 - Current

Job overview

  • Delivering food for patrons and guests. Focus on consumer satisfaction and exercise efficient procedures.
  • Maintain appropriate navigation and keep an efficient schedule.

Instacart Shoppers
Norman, OK

Courier/Delivery Driver
06.2020 - Current

Job overview

  • Delivering goods to patrons in the community. Pay attention to details and execute a plan to manifest satisfaction with the consumers.

KOUJ
Norman, OK

Disc Jockey
04.2018 - Current

Job overview

  • Voice tracking, promoting.

University of Oklahoma
Norman, OK

Customer Service Representative
03.2025 - 05.2025

Job overview

  • Answer phone calls about financial services. Make outbound phone calls. Analyze data. Conduct interviews via telephone about potential benefits. Discuss budgeting and offer hope science in order to encourage clients to upgrade life skills. Learn about Oklahoma Human Services policies and procedures.

Advanced Call Center Technologies, LLC
Norman, OK

Customer Service Representative
08.2022 - 02.2025

Job overview

  • This project included answering calls from debit cardholders. Tasks include servicing accounts, troubleshooting, data entry, processing, resolutions, claims, and other versions of frontline activities.

Sitel
Norman, OK

Customer Service Representative
01.2016 - 05.2022

Job overview

  • Answering inbound calls regarding financial services (card services). Discuss member services such as checking accounts, loans, deposit certificates, and mortgages.
  • Answer technical questions related to Quick Books Online and Turbo Tax.
  • Providing efficient service, active listening, empathy, and attention to detail.

Xerox
Yukon, OK

Customer Service Representative
08.2015 - 01.2016

Job overview

  • Provide support for cellular subscribers.
  • Demonstrate excellent soft skills including active listening, exercising empathy, investigating billing statements, and performing frontline technical support.

Convergys
Moore, OK

Customer Service Representative
01.2009 - 08.2015

Job overview

  • Assisting customers with various telecommunications products and services, assisting fellow representatives, coaching peers, reducing escalations, and ordering.
  • Consistently demonstrate professionalism and retain a high grade of quality and agent productivity. I have often been regarded as a top agent.
  • Office tools, share point, outlook, excel, notepad, extensive phone time with Avaya, quick connect, and other company based applications.

Nonna's and Painted Door in Bricktown
Oklahoma City, OK

Server, Host, Bakery Attendant
03.2005 - 02.2009

Job overview

  • Serving guests in fine dining restaurant, taking reservations, seating customers, and creating desserts.
  • I have often been rewarded for sales and support and won numerous contests.
  • Primary point of sale tool was Squirrel. Most of the experience was hands on and involved face to face contact with a variety of consumers. Pastry chef activities were traditional.

Mobile Music Companies
Oklahoma City, OK

Disc Jockey
06.1991 - 10.2004

Job overview

  • Entertain guests at a variety of parties and events. Play music, announce, and involve listeners in various activities. Systems involved compact disc players, audio board, speaker system, and intelligent lighting.
  • I represented a variety of companies including Wade Carter Productions, The Mix, It's Showtime, M&M Productions, 91 Online, and Wild Coconut. I worked as an independent contractor most of the time.
  • Read the subscribers interests, demonstrate empathy, and keep the guests entertained. Play music that fits the audience.

91 Online
Oklahoma City, OK

Air Talent
12.1990 - 08.2004

Job overview

  • Announcing, promoting, producing, and fund raising.
  • Retain an active following for more than a decade, sustain a solid growth and develop substantial accumulation of listeners and financial supporters.
  • Tools included Wheatstone broadcast board, Gentner, compact disc players, miniature disc players, and cart machines. The actual skill involves relating to the individual listener and involving each person in the broadcast.

Timeline

Customer Service Representative
University of Oklahoma
03.2025 - 05.2025
Customer Service Representative
Advanced Call Center Technologies, LLC
08.2022 - 02.2025
Customer Service Representative
Uber
05.2021 - Current
Courier/Delivery Driver
Instacart Shoppers
06.2020 - Current
Disc Jockey
KOUJ
04.2018 - Current
Customer Service Representative
Sitel
01.2016 - 05.2022
Customer Service Representative
Xerox
08.2015 - 01.2016
Customer Service Representative
Convergys
01.2009 - 08.2015
Server, Host, Bakery Attendant
Nonna's and Painted Door in Bricktown
03.2005 - 02.2009
Disc Jockey
Mobile Music Companies
06.1991 - 10.2004
Air Talent
91 Online
12.1990 - 08.2004

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Charley Earley