Carlvin Frimpong
Jonesboro,Georgia
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
5
5
years of professional experience
Work History
Certified Nursing Assistant
Piedmont Hospital
Fayetteville, GA
02.2023 - Current
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
Front End Associate
Home Depot
Fayetteville, GA
05.2020 - 01.2023
- Monitored customer service standards and provided feedback to staff members in order to ensure quality customer service.
- Provided training sessions for new customer service representatives on product knowledge, sales techniques, and customer service skills.
- Provided friendly and courteous customer service.
Education
High School Diploma -
Mundy's Mill High School
Jonesboro, GA05-2020
Some College (No Degree) - Nursing
Georgia State University
Atlanta, GASkills
- Customer service
- Effective communication
- Data entry
- Call documentation skills
- Recordkeeping strengths
- Call center customer service
- Patient care
- Medical records skills
- Team collaboration
- Attention to detail
- Quality assurance
Timeline
Certified Nursing Assistant
Piedmont Hospital
02.2023 - Current
Front End Associate
Home Depot
05.2020 - 01.2023
High School Diploma -
Mundy's Mill High School
Some College (No Degree) - Nursing
Georgia State University
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