Carl W. Broughton
Cincinnati
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
17
17
years of professional experience
Work History
Retail Sales Specialist
Gracious Living Furniture, Dba Riley's Furniture & Mattresses
06.2018 - 07.2025
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
- Consistently met or exceeded individual sales goals while contributing to overall store success.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
- Developed strong relationships with customers, resulting in repeat business and loyalty.
- Handled customer inquiries and resolved issues promptly, maintaining a positive shopping experience for all patrons.
- Utilized strong communication skills to build rapport with customers, fostering long-term connections for sustained business growth.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Greeted customers and provided outstanding customer service.
- Processed transactions efficiently, ensuring accuracy in handling cash payments or credit card authorizations.
- Answered questions about store policies and addressed customer concerns.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Used in-store system to locate inventory and place special orders for customers.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Independent Insurance Agent
Broughton Insurance Services
07.2014 - 06.2018
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Retail Sales Consultant
La-Z-Boy Home Furnishings & Decor
02.2008 - 06.2014
- Resolved customer complaints promptly, maintaining a positive brand image.
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Handled cash transactions accurately while adhering to established security procedures.
- Participated in promotional events to engage potential customers and showcase store offerings.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Helped customers complete purchases, locate items, and join reward programs.
- Oversaw deposits, processed financial transactions and maintained inventory.
- Greeted customers and helped with product questions, selections, and purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
- Performed cash, card, and check transactions to complete customer purchases.
- Greeted customers and provided outstanding customer service.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Used in-store system to locate inventory and place special orders for customers.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
General Courses
Western Hills High School
Cincinnati, OH06-1968
Timeline
Retail Sales Specialist
Gracious Living Furniture, Dba Riley's Furniture & Mattresses
06.2018 - 07.2025
Independent Insurance Agent
Broughton Insurance Services
07.2014 - 06.2018
Retail Sales Consultant
La-Z-Boy Home Furnishings & Decor
02.2008 - 06.2014
General Courses
Western Hills High School
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