Carly Accorto
Publix
Port Saint Lucie,FL
1
Certification
8
years of professional experience
Dynamic Customer Service Associate with proven expertise at Publix, excelling in problem resolution and team collaboration. Enhanced customer satisfaction through effective communication and product knowledge, while managing high call volumes efficiently. Trained new associates, fostering a supportive environment and driving team productivity to meet monthly targets.
Work History
Customer Service Associate
8 Years 5 Months- Greeted customers promptly and provided courteous assistance with purchases, returns, and store questions.
- Processed transactions accurately at point-of-sale systems while maintaining efficient front-end service.
- Bagged groceries carefully to protect product quality and improve customer satisfaction.
- Resolved basic customer concerns by directing inquiries to appropriate departments or supervisors.
- Maintained clean, organized checkout and service areas to support smooth store operations.
- Assisted cashiers by restocking supplies, managing carts, and keeping lanes ready for service.
- Adapted quickly to shifting front-end needs while supporting team coverage and workflow.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Increased team productivity with effective communication and coordination of tasks.
- Developed effective front-end schedules to ensure smooth daily operations.
- Effective supply ordering
Education
Associate of Arts - Human Services
High School Diploma
Skills
Customer service
Customer support
Problem resolution
Team collaboration
Product knowledge
Complex Problem-solving
POS system operation
Quality assurance
Account management
Professional demeanor under pressure
Team collaboration
Computer skills
Certification
Photoshop
Timeline
Customer Service Associate
Publix
05.2018 - CurrentRead More
Palm Beach State
Associate of Arts from Human Services
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G-Star School of The Arts
High School Diploma
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