Carly Bigelow
Current: Patient Care Coordinator
Ocala
Summary
Adaptable and resourceful with a knack for innovative problem-solving and strategic thinking. Possesses previous knowledge of political audience trends and consumer behavior, coupled with expertise in campaign planning and campaign data analysis. Committed to driving impactful strategies that enhance brand visibility and engagement.
Experienced currently with coordinating patient care activities, ensuring efficient scheduling and communication. Utilizes strong organizational and multitasking abilities to manage patient needs and administrative tasks smoothly. Knowledge of healthcare protocols and patient management to maintain high standards of care.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Patient Care Coordinator
Ocala Eye Surgery Center
05.2024 - Current
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Proficient in NextGen medical software.
- Prepared patient surgical charts from start to finish.
Senior Political Account Manager
Opn Sesame
08.2021 - 03.2024
- Opn Sesame is an American company that provides peer-to-peer political text messaging to a range of platforms with 24/7 customer service availability and individualized strategy consulting.
- Started as a trainee and worked to Manage accounts (or assist managing accounts) for clients such as: Donald Trump, Save America, JD Vance through his use of RedSpark Strategy, the RNC, Second Amendment Foundation, Elise Stefanik, Blake Masters, and others at various points in their political campaigns.
- Daily worked in Google Docs/Sheets as well as Microsoft Excel, primarily to build data sheets and provide clients with real-time results and future strategy ideas.
- Managed multiple email chains with different client requests simultaneously.
- Became proficient in Opn's individualized data system, picking up valuable computer skills and comfortability with managing accounts electronically.
- Mentored junior account managers and personally hand created training documents, fostering their professional growth and allocating responsibilities when needed.
- Negotiated favorable contract terms with suppliers/vendors on behalf of clients while maintaining strong relationships with them at the same time.
- Analyzed political donor data regarding client behavior patterns to inform future account management strategies, resulting in higher retention rates.
- Spent in person time in the RNC DC location, fostering in-person relationships and comfortability with our clients and partners.
Sales Brand Ambassador
American Eagle Outfitters, Inc
09.2020 - 06.2021
- Communicated product value, quality and style to educate and entice potential customers.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Helped customers complete purchases, locate items and join reward programs.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Shift Leader
Crisp
09.2019 - 01.2021
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
Dispatcher
Alvarez Truck Brokers Of Florida, Inc.
05.2019 - 08.2020
- Directed investigations to verify and resolve customer or shipper complaints.
- Maintained updated and detailed records of calls in physical and electronic database.
- Responded to daily caller requests with information about assistance and timeframes.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Closely monitored dispatch board to triage and prioritize daily calls.
Camp Counselor
Camp Crestridge For Girls
05.2019 - 07.2019
- Taught campers outdoor-focused skills such as kayaking and rappelling to increase campers' self-reliance and confidence.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Maintained facility & equipment to promote safe and secure environment for campers and staff.
- Coordinated, implemented and evaluated leadership program and related activities to promote beneficial camper outcomes.
- Delivered first aid for accidents and injuries in compliance with established procedures to promote campers' well-being and health.
Cashier
Publix
12.2016 - 08.2017
- Illustrated excellent commitment and strong work ethic with consistent attendance.
- Served as point of contact between customers and store associates or management.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
Bachelor of Arts - International Relations
Liberty University
Lynchburg, VA 08.2017 - 05.2021
Skills
Creative problem solving
Quick & adaptive learner
Energetic communication
Proficiency in Microsoft & Google Software
Campaign management assistance
Political data analyzation
Proofreading
Report writing
Medical chart organization
Patient care & compassion
Timeline
Patient Care Coordinator
Ocala Eye Surgery Center
05.2024 - Current
Senior Political Account Manager
Opn Sesame
08.2021 - 03.2024
Sales Brand Ambassador
American Eagle Outfitters, Inc
09.2020 - 06.2021
Shift Leader
Crisp
09.2019 - 01.2021
Dispatcher
Alvarez Truck Brokers Of Florida, Inc.
05.2019 - 08.2020
Camp Counselor
Camp Crestridge For Girls
05.2019 - 07.2019
Bachelor of Arts - International Relations
Liberty University
08.2017 - 05.2021
Cashier
Publix
12.2016 - 08.2017
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