Mattea Church
Elizabethton,TN
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Local Orthodontics
02.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected deposits, fees, and payments.
- Developed strong working relationships with team members, fostering a positive work environment.
Front Desk Receptionist
State Of Franklin Healthcare Associates
05.2022 - 01.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Deposits and closing of each day
Banking Member Service Representative
Northeast Community Credit Union
07.2021 - 05.2022
- Contributed to a positive work environment by maintaining a professional demeanor at all times
- Deposits (Cash & Checks)
- Answering phones
- Working with members and their bank accounts
- Front Desk Teller & Drive Thru Teller
- Provided exceptional member service through active listening, empathetic communication, and problem-solving skills.
Education
No Degree - Medical Adminstrative
TCAT
Elizabethton, TN08-2018
High School Diploma -
Cloudland High School
Roan Mountain, TN05-2017
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Appointment Scheduling
- Team Collaboration
- Filing
- Multi-Line Telephone Systems
- Mail handling
- Punctual and Reliable
- Data Entry
Timeline
Front Desk Receptionist
Local Orthodontics
02.2023 - Current
Front Desk Receptionist
State Of Franklin Healthcare Associates
05.2022 - 01.2023
Banking Member Service Representative
Northeast Community Credit Union
07.2021 - 05.2022
No Degree - Medical Adminstrative
TCAT
High School Diploma -
Cloudland High School
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